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Business Profile

Hospital Supplies

Carolina's Home Medical Equipment, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My doctor told me I may need a CPAP machine, and they referred me to this company. When talking with them, I was assured that my insurance would cover everything that they talked to my insurance, and there would be no out-of-pocket costs for me. Sixty days after working with them, I get a bill in the mail for $534.54, I call them immediately and say I don't understand, I was told multiple times there would be no out-of-pocket costs for me. They said, sorry about your luck your insurance didn't cover it. I said, you told me multiple times they would, and I wouldn't have gotten it if you told me from the beginning I would be charged this. I then came into the office, and returned everything and asked to speak to a manager about billing. I was told to call number that billing wasn't handled there. I called from the parking lot, no answer and left a voicemail. About an hour later, billing called me and I explained the situation, and I was told from billing it wasn't their call I needed to talk to a manager and they would have a manager call me. Since then, I have called back multiple times and left multiple messages and no one has called me back. Wanting to resolve this and get the money back that they charged my HSA card automatically.

    Customer Answer

    Date: 10/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges they have charged me and refuse to give me an itemized list of these charges and why. I think they are scamming people and I want them to stop.

    Business Response

    Date: 04/24/2024

    Hi ********************,

    Our front desk receptionist received a call from you on 04/03/2024 at 3:34, which is when you called in with billing questions. With this being outside of her scope and ability, our front desk receptionist documented your call and requested a member from our billing department to call you back to answer your question(s). That same day at 4:05 pm our ****************** representative called you back and left a voicemail. 

    Upon receiving your BBB complaint, I inquired to our billing representative to see if she had heard from you.

    Apparently, it looks like you left her a voicemail on 4/23/24 saying it was the 3rd vmail you had left and then she also received a call from you again earlier today 4/24/24. I hear that our billing rep did make contact with you today. Unfortunately, our billing department's system was down Monday (04/22) and Tuesday (04/23) of this week. I apologize for the delay in response from this. 

    Have your questions/concerns been answered? 

    Best-

Carolina's Home Medical Equipment, Inc. is NOT a BBB Accredited Business.

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