Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed 12 surveys for this company. It was agreed upon at $2 per survey. Each was completely completed. After emailing a complaint, I received $2 into my ****** account. I am currently owed a balance of $10 and I want my money for the job I completed as agreed upon. I have attempted several emails to no prevail. No response.

  Business Response

  Date: 11/13/2024

  This individual registered for Accelerant Researchs paid research panel on 07/09/24. When a member registers for our research panel, they opt in to receiving email invitations from us about paid research study opportunities. Each study begins with a short qualification screening survey. In many cases, participants will not meet the criteria to qualify for a given research study (for example, a survey about a certain grocery store chain that requires participants who have shopped that grocery store in the past month). Participants who do not meet the studys criteria are disqualified from the study. Only those who qualify for the study are asked to complete the full survey and will then receive their full incentive for participation. These qualification rules are clearly communicated to participants during panel registration and in each individual research study.
  The full history of this individuals research participation is listed below:
  07/09/24: registered for our research panel, received a $500 sweepstakes entry for doing so
  07/18/24: attempted a survey but did not qualify
  07/18/24: qualified for survey but did not complete
  08/01/24: successfully completed survey and was paid full incentive amount
  08/05/24: received survey invitation email, but never attempted the survey
  09/02/24: successfully completed survey and was paid full incentive amount
  09/05/24: attempted a survey but did not qualify
  09/13/24: qualified for survey, but was removed/disqualified for providing poor quality or fraudulent survey responses
  10/14/24: attempted a survey but did not qualify
  10/23/24: received survey invitation email, but never attempted the survey
  10/28/24: received survey invitation email, but never attempted the survey
  On 09/28/24 this individual sent an email to us, requesting payment for 12 surveys. We responded to that email on 9/30/24, asking this individual for more information, to which we never received any response until this BBB complaint.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed this survey on 6.19.24 with the expectation that I would be paid $5.00. I have not received payment. I contacted the agency on 7.11.24 and received a response stating payments are distributed "14 business days after we have finished collecting responses (weekends and holidays are not included in the ************************* fielding. Payment should be sent within 2 weeks". I followed up on 7.29.24 and 8.1.24 due to not receiving payment. I also asked if there was a better point of contact. I have yet to receive a response of compensation. It isn't the lack of payment but, instead, it's the lack of integrity that disappoints me.

  Business Response

  Date: 08/06/2024

  This participant along with all others that completed their assignment were paid today, 8/6/24

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. An update on the status of my payment was finally provided after my post made on BBB.
  
  Thank you.