Reviews

Review Details

• Review fromSamantha L

  Date: 04/29/2023

  1 star

  Samantha L

  Date: 04/29/2023

  I hired Huff Plumbing on Mar 31 to repair the leaks under the crawlspace per the Home Inspector's report. They sent a plumber down to fix the leaks under the crawlspace. The plumber told me the cause is that the builders did not put enough pvc cement when the house was built and he just took apart the pipes and put alot of pvc cement. I then hired them to repair the tankless water heater which was also on the report. The plumber ordered the part which took more than a week to arrive. After the second job was done, the Home Inspector came to check the repairs. He issued anther report and in the report, he wrote:"4/26/2023 Re-Inspect - Repairs made to the sink drain line but toilet drain line still leaking and in the process of repairs has caused 4 other connections to leak in this same area."So I sent the report to Huff Plumbing for them to fix the issues. I was working outside of NC and appointed my neighbors as caretakers and point of contact for my house and I CC them plus the buyer's agent. so the communications and repairs are transparent to all parties. But Huff Plumbing decided to repair only the leaks that they did the last time and wanted to charge me an additional $1322 to fix the other 4 leaks indicated in the second Home Inspection report. The owner of **** also complained that it was because there aren't much glue left in the pvc which is exactly what the plumber told me the first time he came and he said he has put alot of pvc cement so the same excuse cannot be used a second time. When I wrote to all parties involved that the Home Inspector wants to inspect a 3rd time, the owner of Huff Plumbing wrote back to me in black and white that he will not come back a third time. When I tell the agent and Home Inspector about what **** has written, they are extremely furious and deem that Huff Plumbing is extremely unreliable and unprofessional. They decided to go with another plumbing company. My neighbors, agent, Home Inspector dislike Huff plumbing now.
  

  Huff Plumbing, Inc.

  Date: 05/31/2023

  This is simply not true! We completed everything on inspection report. The leaks you had in the crawl space PVC piping were address and fixed. We made it clear that the joints on your system just simply were old and brittle. We also gave you the option of fixing but since you were selling you didn't want to fix it. Inspection was done again and he found more. Which once again your system and joints at fittings. You didn't want to fix it right the first time which would have eliminated any issue. When you called to ask if we could fix the additional leaks inspector found it need to be done within hours as you were closing on the house. We simply have a schedule to keep and could not do it then. I response to your tankless that they don't have parts for locally because it was so old yes we had to order and was fixed . So please know the facts! Also congratulations you are our first bad review