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Business Profile

Portrait Photographers

The Portrait Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

This profile includes complaints for The Portrait Gallery's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Portrait Gallery has 2 locations, listed below.

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    • The Portrait Gallery

      118 E. Charles St. Matthews, NC 28105

    • The Portrait Gallery

      1005 Bimelech Dr Indian Trail, NC 28079-5763

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been working at the portrait gallery for 6 months. When I was hired I was told that I would be compensated $10/hr as a base, but I've been receiving $9. They have been alternating me between server/bartender. As a bartender, I was promised $12/hr base and have seen no adjustments on my pay. Another server who has less experience was hired 1 week before and was also promised the same $10/hr base pay and has been receiving that. When I brought this to the manager's attention, they said that they would adjust it. I have communicated my frustrations and the company has not taken action nor made any efforts to correct its logistical mistakes.

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Besides service being slow and waiting over an hour for food and thirty minutes for drinks, I was charged for food I did not order. When I called the business and spoke with a manager (****) he assured me they would rectify the issue, and instead a day later, was charged an additional 40 dollars. When I called to speak with them again, a female manager answered the phone, stating the finance manager was out of town so they couldn't do anything, then proceeded to hang up the phone. I will be contacting my bank to dispute all charges, however this type of behavior at best is unprofessional, at worst is criminal.

    The Portrait Gallery is NOT a BBB Accredited Business.

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