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Business Profile

Quartz

American Wood Reface
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Based on a friends experience around five years ago We had *** and his crew come in and reface our large kitchen, right at $25,000. Within days we had large pot drawers that wouldnt stay closed, (wife backed up from sink and tripped over one), large pantry doors that warped, garbage can door that is falling off, some that are fading, others that wont stay closed, etc. *** came back and replaced slides on the pot drawers, worse than the original. Spoke to the owner at the home show a year later and he promised to make things right, stating we are so so busy ( aka understaffed). We have been promised many times this will be fixed but when the time comes nothing, no phone call when they say they will call, no one comes to the house, nothing. So much for a life time warranty. They do good work but apparently use sub par slides parts etc, I would have a hard time recommending American wood reface based on my experience. As my friend that recommended them said, dont pay them in full until you are happy and all the work is complete. Guess I learned the hard way.

    Business Response

    Date: 08/22/2022

    We would absolutely love to finish this job as we have had the reordered pieces in our warehouse waiting. The customer has been very difficult to reach, we have several messages back and forth between both the Sales Manager, ***************** that sold the job, and the ***********************, the Installation Manager that installed the job. There has been some vulgarity used by customer in messages and over time this has caused a reluctance to contact. We will be happy to finish this job as always.

     

     

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