Complaints

This profile includes complaints for Mr. Transmission's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mr. Transmission

  10928 E Independence Blvd Matthews, NC 28105-4602

  
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  Mr. Transmission

  PO Box 2137 Matthews, NC 28106-2137

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 8th went to Mr. Transmission to get a transmission flush. I was told I needed a whole new transmission. They charged me $3,233.03. The transmission its self was $700, but he charged me $1,905. Which over the 20% mark up value. On Nov 14th I received my vehicle back and not even 24 hours later I was having the same problem that I went there for and now a leak in the transmission as well. They told me to bring it back. Nov 21st I brought it back they kept it overnight. I received my vehicle back on Nov 22nd l insuring that it was fix. On Nov 23rd I was driving on the highway and my car started to have the same problem again. Called and told Mr. Transmission on Nov 27th I was having the same problem. ***** the owner said he would cal me back after he talked to his team. ***** called me back said what did I want them to do moving forward. I asked for my money back since the problem has not been solved. ***** got irritated with me and told me I would have to get a lawyer if I wanted my money back.

  Business Response

  Date: 12/26/2023

  ************* brought his ***** to ** with transmission failure, he was referred by a general repair shop that does not do automatic transmission repair but had diagnosis exact as we found, after performing a free performance check we recommended replacing the transmission, at that time we also advised customer of other existing dtc that were engine related, customer at that point did not advise us that he had been working on the engine, after replacing the transmission we road tested and transmision worked properly, yet dtc codes for engine were present, as an effort to help customer with ***** engine isssues with 100% customer satisfaction we swapped ignition plugs on cylinders 2 and 3 to no avail, i contacted customer and that point he advisesthat he has been having a misfire issue and had replaced spark plugs ect ect, customer reaches back out to the center and says he has the same issue, and also advised he had driven this car to ******* over the weekend, in our opinion a defective transmission will not have went that great a distance, customer wants refund and would not accept any other remedy, we will stand by our repair 100% yet we can assist a customer with duel problems doing his own repairs, we apologize to ************* for the mis-understanding and the bb for the delayed responce