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Business Profile

Fence Contractors

Plaza Fence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/28/24 Plaza Fence in stalled a wooden picket fence in my backyard. Plaza Fence committed to provide me with an arched design as advertised in a photo they provided, using quality materials. The issue is that the fence is coming apart after only one month, also what they provided is nothing like the photo of the arch design that was promised. I have reached out to the company to make repairs. They have not attempted to make any repairs they were threatening and aggressive. I have paid $5,200 dollars to the company for materials and labor. I deducted the extra charge which was $200 for the arch design that they stated they could not accomplish in the first place so I believe they are using false advertising too. As a resolution I would like a $500 refund to hire a none threatening contractor to make the repairs.

    Business Response

    Date: 12/10/2024

    Good afternoon!
    We have never ever been in a situation with a customer that you just can't reason.
    #1 She asked for arch top privacy wood and we did so.
    #2 picture shows the arch top but is impossible for the wood to look or before excact as in the picture because outdoor wood changes color and is not from same tree as the picture.
    #3 she called the next day after installation that she was not satisfied with the was the arch goes on certain parts so we sent next day our crew with manager and absolutely we wanted to fix what she thinks is not a consistent arch.
    We told her the ground gas a bump and some areas that is not a flat ground.

    We can't manage how the ground is.
    Then she got back to us with an email saying we are a scam,we are not legit and more..

    We did not even asked her for any deposit because we want our customers to feel confortable..

    Her emails where very confrontaive and thats not how things can be solved.
    I said..
    I am ok to go back and rr shape as you want to top but she will have to signed a waiver that is she doesn't like after is re shape it can't be reversed.
    We have done this hundres of times same way.
    Now about payment.
    She was overdue for several weeks.
    I asked her to hire a independent contractor to see if we did something that was not as requested.

    She left us a bad review and a complaint here so  I do not see she has a good faith on anything we would do to solved this.
    Thank you.

    Customer Answer

    Date: 12/10/2024

     
    I am rejecting this response because: The company went to my property and did a survey of the landscape. They provided a picture of the arched design they would do. They put up inferior materials and then cut the wood in non-uniform shapes in various lengths, nothing at all like the picture. After I contacted them, to bring the issues to their attention. They said they could never have preformed an arch design on my property. They said they do this type of false advertisements hundreds of times. They said I had to pay an independent contractor to tell me why they did not install my fence correctly and why it is so uneven and falling apart. When I asked them to come out and fix the issues, they began threatening me for payment. After I paid they never responded to any more of my emails, asking for help. They are still not agreeing to come out to fix the issues, they want me to pay the independent contractor. I am asking for a $1,200 refund from Plaza Fence to pay another fence company to make the repairs and fix the fence that is falling apart. 

    Business Response

    Date: 12/23/2024

    Plaza Fence LLC is a small family owned company and we pride of our ethically care for our customers or any individual that calls us or doesn't call us.
    Our reputation for many years speak of such.

    We were hired my ********* and we did what she hired us to do.
    She was not satisfied and we went next day to fix her issues but we encounter rejection on any solution we offered.
    We were accused of not being a legit company and that we take advantage of older.
    We did not even asked ********* for a upfront deposit because we know how to do a arch top fence.
    Everytime we offered Ms. ****** a solution she rejected.
    Even the next day we went to see what we can offered to fix any issues she had; we were   given bad reviews on multiple platforms even after offering her to independently hire someone to see if fence arch was done wrong.
    Whey we offering that?
    Because unfortunately our customer kept rejecting our solution.
    We said that we will cut whatever she wants but that she needs si sign a waiver that once cut it can't be reversed.
    In a still good faith for her we agree to refund for her to get someone else $500 as she requested and also to keep the $200 she still owes us.
    If she agrees she must sign that she agrees not to contact plaza fence for any current or future issues.
    This is our final offer.
    Unfortunately we couldn't have a reasonable simple civilized solution.
    Things happens and we run to fix issues,we do care but in this case we encounter a wall to fix this.
    We wish her the very best.
    We value ********* very much and we are very sorry this has not been a pleasant experience for her and us unfortunately.
    So we are giving her more refund than what she originally requested and we are ready to send her $500 plus what she has hold ( $200 )
    Once she sign the requested above.
    ( will email her the documen to signed)
    Thank you!
    Plaza Fence team.

     

    Customer Answer

    Date: 12/24/2024

     
    I am rejecting this response because: Plaza fence has not responded to several requests to repair the issues with the incorrectly installed fence. I have spent thousands of dollars with Plaza Fence and received no response to complete the project or repair the fence they installed that is falling apart. It will cost $1,200 for an independent contractor that Plaza Fence has promised to pay to make the necessary repairs. I will accept the offered refund from Plaza Fence if they repay me immediately. I also wish to not receive any more threats, false statements or accusations from them. 

    Business Response

    Date: 12/26/2024

    The customer wants the $500 and am happy to do so but..
    She refuses to signed document that she will for once stop asking us for any  repairs etc.
    So she wants us to refund and int sign and still asking us to go back.
    We can't do both things.
    She really has somany mixed up messages.
    We just cant have a real solution for her.
    I can't refund if she doesn't sign or I can't fix whatever she wants if she also doesn't sign.
    I can forward you her last emails and my last email about this.
    We at this point will just stop dealing with her..
    She already has damaged our reputation and we.know she will continue.
    Something is just not right.
    I appreciate your time.
    Manny

Plaza Fence is NOT a BBB Accredited Business.

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