Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I appreciate your response. Its unfortunate that a bad review & thru BBB is the way to get attention. I know there was some reluctance on the amount of repair. As of 3/6/2025 I have yet to receive a comprehensive repair punch list and schedule. I ************ and their contractor will stand by their customer satisfaction and quality of work. I challenge Vitalii and Ukie painting to live by their words. I was and still am open to communication. The feedback should stay as is since the negative feedback is based on customer service and more importantly workmanship. 
  

   

  
  

  

  Business Response

  Date: 03/04/2025

  Thank you for bringing this matter to our attention. At Ukie Painting, we take our customer satisfaction and the quality of our work very seriously.
  
  
  We sincerely apologize for any delay in responding to Mr. **** concerns. After learning about the issue, we promptly reached out, met in person to assess the paint fading concerns, and have since created a call-back ticket to address and resolve the issue. We are fully committed to ensuring the work meets expectations and will be handling any necessary fixes as part of our service commitment.
  
  
  We appreciate Mr. **** patience and cooperation in allowing us to correct the issue, and we remain dedicated to delivering the highest level of service. If there are any additional concerns, we encourage an open line of communication to ensure a smooth resolution.
  
  
  Thank you for the opportunity to clarify our approach to resolving this matter. We kindly ask Mr. *** to consider updating or removing any negative feedback while we complete the necessary touch-ups.
  
  

  

  Business Response

  Date: 03/11/2025

  Thank you for taking time to get back to us. 
  as we discussed - we have met with ****** *** in person after the complaint was received and we assessed the scope of work to come back and repaint needed areas. 
  contract and agreement has been created and sent to ****** sign for a review and signature 

  Customer Answer

  Date: 03/11/2025

  As of 3/11/2025, We are still in conversation about our rework. Thank you. 
  
  

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Ukie painting paint the interior walls of our home at the end of November. They charged us what a professional painting company would normally charge. The painters were very kind. When the job was almost done, the project manager came to inspect and put a few tapes on the walls that needed to be fixed. Unfortunately, after they left we noticed A LOT more areas that needed to be fixed such as many areas of touch up paint that are required after tape was removed, many areas that walls were only painted ONE coat when contract stated TWO coats, areas were touch *** were done but are clearly noticeable by the difference in paint, peeling paint due to areas that were not properly prepped, damaged walls that were not prepped as initially requested when signing the contract and too many ************* left in the walls that were basically just painted over, windows that were never caulked, as well as an office ************ that were never painted. I've reached out to both my initial contact ********* via text (he said he would get back to me) as well as the owner via the Customer Satisfaction Survey and never heard back from either. We would like for them to come and see what the issues are and fix them properly or refund us $3,000.00 so we can get someone else to finish the job properly. We thought we hired a professional painting company, but this does not seem to be the case.

  

  Business Response

  Date: 03/13/2024

  Hello ********, 

  I hope this email finds you well!

  I wanted to reach out regarding the recent issue you had with our service. Once again, I want to express our sincere apologies for that, please know that we are completely responsible for it. 

  I discussed this with ****** and we will schedule our team to visit you next week so that we can fix what needed to be fixed. I tried to call you earlier to try to schedule the date and time for us to be there. Let us know your preferred date and time for an appointment. 

  You can also reach out to me at ************ for further assistance regarding this matter.

  We appreciate your feedback, please don't hesitate to reach out and let us know how we can make things right. 

   

  Best, 

  ****************, Ukie Painting

   

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 16 2023 I contacted Ukie painting Via phone and email in reference to the chipping and peeling on my cabinets and island that this company had painted 10 months prior to me making contact .We were given a two year warranty when we purchased the service back in March 2022,After sending pictures and emailing on multiple occasions and getting no response on when the repairs would be made ,we have no.choice but to file a complaint.Our mother has passed away and this situation is causing more stress.At this point we are requesting a full refund for not honoring the said warranty .

  

  Business Response

  Date: 09/28/2023

  Dear *******************,
  I apologize for the inconvenience you've faced and offer my condolences for your loss.
  Here's our plan to make it work:
  
  *Contact in 24 Hours: We will contact you via email and phone to discuss your concerns and express our sympathy.
  *On-Site Assessment: We'll promptly schedule an assessment to evaluate the issues with your cabinets and island.
  *Repair Plan: Based on the assessment, we'll create a clear repair plan with a timeline.
  *Regular Updates: We'll keep you informed at every step.
  *Warranty Coverage: The repairs are covered by your two-year warranty at no extra cost.
  
  We value your satisfaction and aim to resolve this quickly. If you have questions, please reach us at ************ or ********************************** 
  
  Sincerely,

  Vitalii at Ukie Painting