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Business Profile

Steel Fabrication

Metal Sales Manufacturing Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Steel Fabrication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The metal was rusting and it was leaking around the screws. I told Mr. P********* they used the wrong screws, he said no that was the screws they sold for that metal. When I had the tin removed you could see where it leaked at each screw.

    Business Response

    Date: 04/13/2023

    Good afternoon *******,

     

    Upon the receipt of the information from you, we took a look into the information provided.

     

    Mr. ***** had his field claim denied in August of 2020, and his claim denied with the Consumer Protection Division of the State of **** ******** in May 2021.

     

    Despite the fact he was unable to provide proof of purchase of our material, or any documents for engagement of warranty, in good faith we inspected the roof. Our team found multiple install issues. Improper fastener install, valley and slope intersect,  and slope outside of warranty spec. We cannot verify this is MSMC material, but after inspection we are certain there is install issue. When a roof leaks immediately upon install it is not a paint warranty issue, it is an install issue.

     

    MSMC again denies the claim presented by Mr. ***** for the third time. Please let me know if you have any further questions.

     

     

    Sincerely,

     

    Mark G****
    Regional Vice President of Northeast Operations

     


    7800 State Road 60

    Sellersburg, IN 47172

    704.408.7555

    Customer Answer

    Date: 04/13/2023

     I am rejecting this response because:metal people won’t get together with contractor and vice verser. The contractor I hired got the metal and screws through Hardmans Hardware in ********* **** on their credit because at that time I didn’t have credit their and now I can not get them to release to us that the metal is Metal Sales material. Thank you 





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