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Business Profile

Estate Sales

Estate Sales By Jonesy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Sales.

Important information

  • Customer Complaint:

    While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated that it will not accept or respond to complaints forwarded by BBB.

    Previously, BBB forwarded a complaint to the business after which the business indicated that it did not want to be contacted by BBB and mark everything no response by business. 

Complaints

This profile includes complaints for Estate Sales By Jonesy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Estate Sales By Jonesy has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contracted with Estates By ******************* ** to sell prized fine Antique furnature , collectibles , house hold items and furniture. We thought that the Monroe branch manager was the right person for the job. After a couple months visiting the store we saw many of our items had been sold and asked for a check and was told by the manager she was behind on paper work. Then we found out the Monroe branch would be closing and visited the branch and was adamantly told by the branch manager not to worry and that she would take care of us very sincerely. Quote- Im not going anywhere and you can always contact me . She reassured us that she would stand by us. After the the store closed she put me in touch with the company owner in *******. During several emails and texts the owner said he would look into it and one message he said the company is cutting checks at the end of the week. That was many many months ago. We were in contact with each other for a while - One message from him was that we were on the top of the list to be paid. I still send him messages by email and text and no reply.

    • Initial Complaint

      Date:09/06/2022

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had an estate sale in April 2022. It is now September and we have not received our portion of the proceeds of the sale. We have attempted many times to contact the company but get no replies.

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had estate sale last August. Took what didnt sell mainly furniture. Have not heard anything in months. Lady we worked with left in March I heard from her in February said she was working on a payment. Was told some items have sold. Have received nothing for months. Cant get ahold of them. Many bad experiences with this company I am reading. Everything is pretty much a loss at this point. They rip you off.

    • Initial Complaint

      Date:07/19/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Estate Sales By Jonesy to conduct an estate sale at my deceased mother's house in ********, *******. I worked with Zee and Ellyn in the company's ************* office. They conducted the sale the second weekend in May 2022. Under the contract, an accounting and payment were due within 30 days. They have provided me nothing and have ignored my requests for payment.Even worse, I provided them a garage door opener so they could access the house to prepare for and conduct the sale. They claim they lost the opener! The house is being sold next week. I will need to pay the buyers for a new opener and to have both openers reprogrammed. I can't leave the buyers vulnerable to such dishonest people. If I can get my money from these fraudsters, great. If not, then at least I can warn others to steer clear of them.

    • Initial Complaint

      Date:07/19/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I set up an estate sale at my deceased mothers house on May 26 through 28 of 2022. The sale profits are supposed to be split 50/50 between my mothers estate (of which I am the administrator) and Estate Sales by Jonesy. The process, they said, could take a month. It has now been over 6 weeks. The company has not answered emails and the phone number on the website goes straight to voicemail or simply rings forever. Now I see the large number of complaints against Estate Sales by Jonesy on the BBB website and how many people the company simply never pays. They did not take any of the property to their warehouse; its a simple payment processing situation, and yet the company is not responding and apparently does not have any intention to settle the transaction. This is a pattern. Also, their website claims they are BBB accredited; this is a lie. I am owed around $1000.

    Estate Sales By Jonesy is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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