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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been going to this store at least once or twice a week now for about a month and each time I have came to the store it is so hot in there as if the A/C is not working one girl is pregnant and be about to pass out and the other lady have to fan they self. Even us as the customers are fanning while in-line. The owner just keeps saying its because the door open and shut all day long thats full of c*** They should invest in a new unit or something no need for it to be 100 outside and the inside feel just as hot.

    Business Response

    Date: 07/20/2024

    To whom it may concern:

    Our ** unit is working FINE. It is very simple to file a complaint without knowing what exactly going on. The way this building design, the ** vents is ONLY at the back of the store by the back door, so the back room and bathroom always colder than the front of the house. Being we are a busy store, when there is a full house, it definitely feels warmer. If customer comes in the early morning or when there is no line, i can guarantee he will not feel hot. We have our regularly maintenance done to our ** unit and even our maintenance people advise us the only way to maintain the cold air is trying to main door shut which is impossible for us for the type of business we are in.  it is common sense to ensure ** is working during business hours during summer time. As a small business owner, i know how important to ensure everything done in a proper way.

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the UPS Store to have copies made of packets that I use in the daily operation of my business. I asked the associate to make 5 stapled packets. When I noticed that my papers were coming out of the copier machine unstapled, I repeated the request for stapled packets. The associate told me that she would staple the packets by hand. The associate attempted to staple the packet and the stapler was not strong enough. Prior to the completion of the job, I paid my bill. The manager on duty came out and told me that the packet could not be stapled. I asked for a refund and my request was refused. I would like a full refund of $65.39

    Business Response

    Date: 07/17/2023

    first of all, this customer came into the ********************** and approached to our associate with some attitude already after we advised her we would help her with her copy needs in the back counter printer. Then my associate was helping her with the 250 copies. Nothing was messed up. After she requested to staple her paperwork, my manger advised her that our printer could not staple automatically, we would have to use hand stapler. But customer insisted our printer does staple job. Customer did not stop us finishing her copy job by then. After copies were made, we were polite enough and tried to use our commercial stapler to staple her paperwork, however, due to the thickness of the paperwork, we were unable to. So i do not appreciate the attitude customer approached to us afterwards as we are all equal. And nothing is free nowadays, i can understand for a partial store credit or partial refund if she was willing to communicate nicely, but definitely not a full refund! Everything cost money and as a small business owner, i run my store as hard as i can, but not to be threaten by customer like this.  

    Customer Answer

    Date: 07/18/2023

     
    I am rejecting this response because:  the response is riddled with grammatical errors and is unprofessional.   Please specify the amount of a partial refund, if that is being offered.  

    Also, how could I stop the job when I was told that the packets would be stapled after copying was complete?   The manager could have offered other options, such as binding.

    I reiterate, the manager is unprofessional and could benefit from training related to customer interactions and problem solving copy issues.  

    II will consider accepting a partial refund or having the packets spiral bound.


    Business Response

    Date: 07/18/2023

    Thank you for your response. I wish we could communicate like this when i initially on the phone with you, then everything would have been fixed by then. However, just to show my respect to you as a customer and appreciate you even consider to use my location at first place to make copies for your business, i am willing to offer you free spiral binding for your 5 induvial packets, if you are willing to take this option, i will be at the store this Saturday 7/22 from 9-3 and i am happy to help you with that. Please let me know. 

    Customer Answer

    Date: 07/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

     

    I am not available on Saturday July 22, 2023.  What other dates are available?

    Thank you. 


The UPS Store is NOT a BBB Accredited Business.

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