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Business Profile

Pest Control Services

VALUEPEST
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for VALUEPEST's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business committed to a full package service for termite treatment, insect and ******** repellant most notable an ant problem and a mole problem. I kept the service as for the first few months I like it and it seemed to be getting better but was never fully resolved. I was assured in time the problem would be solved. However the usual person that provided the service stopped coming and it was left up to a new set of guys and when they were there it was done in a few minutes rather than the normal routine.; the problem got worse and ***** and I spent time trying to get in touch with corporate emailing the local office and tries to get a resolution several times. Finally I asked them to honor their money back gaurantee and they refused. this was after unasnsered emailes.. double billing me one month. having a rude person be nasty to me and transfer me to nowhere after a 45 minute hold and finally the owner to finessed me on the phone only not to uphold the resolution we agreed to and after a year of service my problem is significantly worse and now I have been getting insects in the house. I went out and bought chemicals at the store and that did a better job. I would like to add that it got so bad out there that neither my Fiance nor I could sit outside because the mosquitoes and ants got so bad. The ants got so bad that my dog got into a fire ant hill and started screaming and her whole head swelled to the point where I had to take her to the emergency vet and suffer a large vet ****.I have tried to be patient and gain a resolution in all ways possible. I am sick at this point.Account Number: ******** 05/**/2021 = $99.00 06/10/2021 = $49.00 07/12/2021 = $49.00 08/10/2021 = $49.00 09/10/2021 = $49.00 10/10/2021 = $49.00 11/10/2021 = $49.00 12/10/2021 = $49.00 1/10/2022 = $49.00 2/10/2022 = $49.00 3/10/2022 = $49.00 4/10/2022 = $49.00 5/10/2022 = $49.00 Total $687 of service Vet **** $600 if the company really wants to do the right thing.

      Business Response

      Date: 08/10/2022

      Customer agreed to a one year service agreement on 5/17/21. During the entire 12 months of service, customer never contacted our office or reported ******** problems. The first and only complaint and along with his request for refund came only after he received service for 12 months. Upon receiving his first complaint on 5/17/22 we immediately dispatched a service technician to resolve a reported pest issue in the customers's yard. At no time has this customer ever reported ******** issue inside of home. Customer has already disputed and received refunds from his bank. This morning customer wrote a 1 star ****** review on our company. Upon reviewing his review, I noticed that this customer has a long history of 1 star reviews on other vendors. We have cancelled his service for non-payment and we will not refund any money at this time. 

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