We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Superior Plumbing and Drains
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Superior Plumbing and Drains's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Superior Plumbing and Drains has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new tankless water heater & was told that in addition to a tax credit there was a $600 manufacturer rebate & a $200 ******* rebate. I was quoted a price of ******* & later when I mistakenly texted & asked if they could do the job for $5800.00 rather than correcting me, a new quote for my signature was sent with the higher pricing. After the install I found out that neither of the rebates were available to me. These rebates were the sole reason I chose the more expensive tankless unit instead of a regular water heater. I had numerous issues with this install & when I tried to speak with the owner, he became bullying and cursed at me via text message. After my ****** review, I was contacted by a business assistant & told that the owner wanted to apologize, that they would refund the $800 I was supposed to get in ******** ****** wanted to give me a 1 yr. maintenance agreement so that any plumbing needs I had, I would not be charged the trip charge. I was told this on 1/26. To date 2/11 they have only refunded $300 & I was never contacted by the owner. They were upset to begin with because, I was told by the assistant, they had an employee that changed the unit I was quoted to a larger unit. I was told that employee was fired. I had to take extra time off of work, the plumber showed up without the necessary equipment and left the job for a substantial *** of time & the electrician they engaged didn't show up when promised. I therefore had to take extra time off of work. I was also told the inspection was scheduled when in fact the permit had never been approved & I had to find that out myself. This company is very unprofessional, unreliable, makes promises they don't keep, did not install equipment properly, & when you try to hold them accountable, they are immature and irrational. I would never recommend this company. I paid for a 15-year heat exchanger, 5-year parts & 1 year warranty that now I will never get because I cannot trust this company.

      Business Response

      Date: 02/22/2024

      Please see the attached document as response from Superior Plumbing & Drains

    Superior Plumbing and Drains is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.