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Business Profile

Pressure Washing

Union/Prestige PW and Cleaning Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Union/Prestige PW and Cleaning Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Union/Prestige PW and Cleaning Services, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Complaint type

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Union quoted a price to remove plastic shower pan and install tile. Communication was sub par from the beginning. We sent texts to **** who communicated with his staff. Every appointment was changed and most times the time of arrival was later than scheduled time. The main issue is that they DID NOT complete the job. They removed the shower door and when they attempted to replace said shower door, there was a missing part. For over 1 week, they have not responded to our texts asking for the job to be finished.What was expected to be without our main shower for about a week has turned into a month. When attempting to find someone to help, their 1st question is "Do you know which part is missing?" We don't know the answer because Union refuses to communicate. I would never hire this company!

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