We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wedding Venue

Champagne Manor of North Carolina

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Venue.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a wedding upfront from Champagne Manor and we were lied to from day 1. We were told our money was solely being used for renovations, which never happened. He constantly communicated lies, while fully knowing he was foreclosing and not able to fulfill any promises. He told us to report the charges as fraud rather than paying us back. We are going to lose 10k over this. The credit card company will not give the money back. He scammed us and we have a lot of proof wed love to share.

  • Initial Complaint

    Date:01/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/19/2024, I purchased couple tickets to the *************** at Champagne Manor for December 14, 2024. On 9/11/2024, I followed up on the admissions process after no longer seeing the purchase under my profile on their website and received confirmation with my order number which pulled up my purchase. Upon the week of the event, I received no additional notice until Dec 10th via email that the ball was cancelled. A very long explanation apologizing about being left off the original email notification and a promise of a refund an VIP tickets to any concert, per availability, at the ************. The response asked for me to verify receipt of the refund. I advised returning using the original method of purchase, no reply. Second email, I offered ***** but received no reply. I finally texted ***** ******** on December 17th in which he replied, Hi *****,Yes- we will get this done for you. Im out of the office right now but will make sure this gets done . I have not heard from him since that message. Then on December 29th, my email inquiry was met with a message that the office is closed for a family emergency. I would like to receive at least a refund as I am no longer interested in receiving my free VIP tickets and prefer not to attend any future events for Champagne Manor. The cost and details of the tickets are below. ************************************************************************************************************************* Our Bridgerton Ball is BACK!

    Business Response

    Date: 01/28/2025

    Hello,

    We have refunded this transaction via credit card refund on 1/26/25.  Thank you.

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner ***** ******** of Champagne Manor has filed for bankrupcy leaving 30 couples that were booked in the future without a venue and taking their money. My husband and I are friends with 3 of the couples and now they are venue less. He has blocked all of them through contact information and is unreachable for them. Ive called the number and it goes straight to voicemail. He is posting all the items from the venue on ******** marketplace and has told absolutely no one that the venue is closing. One of the couples we know paid $12,000 the day before he filed for bankruptcy literally STEALING their money.We need justice for this.For the $6,500 it is my husbands best friend who booked the wedding we are fighting for their money because they are like family to him. He has a receipt and invoice from the owner ***** ********.

  • Initial Complaint

    Date:12/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two tickets in April for an event called the ************ to be held on **************. My birthday present. I reached out ******** because we had heard nothing. I was then notified per email that it had been cancelled. i asked for a refund. none came. I sent several more emails to reach out and phone calls, left messages but received nothing until December 9th, saying gee sorry, its been a complicated year. I asked the money be sent by mail. It is now December 30th and still no reply. I would like a refund please. And to file a complaint on this business.

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ******* at the champagne manor hasn't refunded the money to the people who signed up for the Gatsby party this august 2024, the event was cancelled for the following reason: "not enough people".... they gave us the option to go to a concert VIP, or get refund, we chose a refund, we were then told it would happen........fast forward to December, we still haven't received our refund, we've gotten nothing but the run around by ***** and also another employee about the refund. We have heard everything you could imagine about WHY they can't get a refund; they act like they can't just give a refund back; it's about apple pay...Venmo....PayPal, etc..... it's all about running you around till you give up. The reviews on the website speak for themselves, ***** ******* is scamming people for his business ventures, he creates events to get money only to cancel them he's canceled several and I mean several events only to shaft people on the refunds they asked for, my wife and I are going on 6 months now with nothing but excuses, as per the reviews obviously Mr. ******* is very good at this. As a customer (never again) I would not in any way recommend champagne manor to even my worst enemy. A; B+ is way to high for this business if you look at it as a respectable business perspective, there's people out there that have never been refunded or had to wait YEARS to get refunded. All my wife and I wanted was a refund AND ***** ******* cant even do that.

    Business Response

    Date: 12/17/2024

    We apologize for this ticket refund falling through the cracks during our busy wedding season.  As of a week ago, we have refunded this customer in full.  Thank you.

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/11/2024 I paid a $5,000 security deposit to hold a all inclusive wedding package at their venue on June 9th, 2024. - In accordance with the payment schedule, I made a second payment on 3/8/2024 for $9,000.- In early April, they offered a promotion to provide a 10% cash back credit for any additional payments made ahead of time. I paid $10,000 to receive a $1`,000 credit. - Later on in April, they decided to offer a second Glass Ballroom promotion to expedite the installation process and offered a 25% cash back credit and other free products and services for extra payments made at that time. I made an additional $10,000 payment on 4/20/2024 for a $2,500 credit. - On June 7th, the owner, *************************, offered a $750 credit for the bounce house which was supposed to be included in the promotion but wasn't provided. - The total amount of payments and credits on my behalf was $38,250. - The final amount charges owed for products and services was $28,709 - The total amount owed back to me was $9,541, which according to our contract was supposed to be paid back 30 days before the wedding, which was 5/10/2024. - There was a failed payments on their behalf on 6/12/2024 and 6/20/2024. - After that, there have been numerous promises to make a payment by a certain date but was never resolved. - Only a $141 "test" payment was made on 7/15, making the remaining balance $9,400.

    Business Response

    Date: 08/06/2024

    While we regret that the client's experience with us was not up to our usual standard, we're happy to note that- as of 8/6/24- we have communicated with the client and have worked out an amicable solution.  Thank you.

    Customer Answer

    Date: 08/10/2024

     
    I am rejecting this response because: payments are not being made as promised. 

Champagne Manor of North Carolina is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.