Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for someone trustworthy to work on my 69 Chevelle. They gave me a list of all the things that needed done, and I spent a pretty good chunk on repairs. One of which was repairing the leaking rear differential. They charged me pretty close to what a new differential would be; unbeknownst to me at the time how they were going to repair it. I find out that they simply welded the existing. The weld has cracked and is leaking again; so I reached out and asked, first, why was it welded in the first place and how would they repair it Our technician did what they thought was best, rear differentials are hard to come by, theyd like to weld it again. Well why didnt you opt for a new rear differential from the start, since you charged me pretty close to what one cost? Theyre willing to work with me if I supply a new differential. What??

  Business Response

  Date: 03/14/2025

   I have been working with Mr. ****** over the past few weeks to remedy his concerns with his vehicle. We've agreed to have him bring the vehicle back once he can arrange things on his end. He's a great customer and is agreeable to the solution we worked out together. 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were going to charge my wife $800 for a repair that was covered under a recall from *********

  Business Response

  Date: 06/18/2024

  "Its unfortunate that the customer has incorrectly rationalized his position regarding our diagnosis and recommended repair. Our proposal was to replace a compromised fuel line which is located before the fuel rail and injectors, the latter of which is subject to the factory recall. Our general search for bulletins/recalls for related issues in our service information systems show no open recalls. However, the recall info the customer provided us is for the fuel rail and injectors, NOT the high-pressure fuel line that we identified as the cause of the leak. The ******** **** recall, in part, states the following: "...a leak may develop between the fuel rail and fuel injector due to trapped debris from the production process, which could affect the safety and emissions of the vehicle. Trapped debris might damage the seal between the fuel rail and fuel injector, which over the life of the vehicle, might result in a fuel leak into the engine compartment. Because this is NOT where we found the leak, our interpretation was the recall did not apply. MB, at its discretion, especially involving a recall, will typically perform the repair, or reimburse costs the customer incurs for repair performed elsewhere that covers a related issue, but is beyond the scope of the fuel rail and injectors as stated in the MB recall, to ensure system safety. MB dealers have latitude and is often done as a customer goodwill measure, but does not necessarily imply responsibility on behalf of MB. More importantly, did the customer receive the mandatory (by law) recall notice from either MB or NHTSA? And if so, why was there no action taken with MB before bringing the vehicle in to us for repair? We do our best to provide customers with information regarding recalls, bulletins, or notifications to help the customer with remediation from the manufacturer. I'm happy to show our protocol and the service information system we use to verify TSBs and recalls, and our findings for this vehicle."

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Christian Brothers by discount tire. Discount tires had installed rims on my car a few days ago right after that check engine, light and traction control came on my dashboard. I asked mechanic to look at my car. I called and asked for the manager at discount tires while I was still at the other mechanics shop. I overheard the manager of discount tire. My car was probably already like this. I immediately let him know that it wasnt already like this and I just wanted my car back to normal. He told me to go over to Christian Brothers and have him look at my car so I did. they overcharged me at Christian Brothers for four spark plugs and a coil $421 the same day those two indicator lights came right back on when I went up there to have them look at it. They said they would give me a ride to work and they wanted to keep the car inspections something happened where I couldnt get to work I almost became late to work so I told them I didnt have a choice but to take my car so that I could get to work on time and the lights came back on they reset the lights indicator lights. I told him that I would let them know my complaint with them their pricing its very high. I believe they should reimburse me for the service theyve done especially since its looking like theyre not gonna be able to fix my car properly since Ive had three days to do it. This all started Wednesday and now today is Friday they have my car overnight from Wednesday to Thursday. Then I brought it back up there for four more hours today and they just seem to have too many other customers to tend to to really help me and I dont have time for this and at the same time they overcharge I just want my money back

  Business Response

  Date: 03/12/2024

  To whom it may concern,

  We have provided the requested refund to the guest.

  The following reasons for the refund are as follows, The guest took vehicle to another repair shop after repairs performed here, paid additional cost for the same repairs at other repair shop, after repairs performed engine light came back on next day and we suggested the guest return to the most recent repair shop for potential warranty repairs or additional testing.

  The guest agreed to the refund and all parties involved accepted the terms.

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.