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Business Profile

Car Window Tinting

Tint World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We brought our UTV vehicle to Tint World to have a wrap done. While our vehicle was there, an employee took it for a joy ride and rolled it over on the asphalt, totaling the vehicle, doing over $30,000 worth of damage. The business wont even give us a refund for the money we gave them for the wrap so we paid over $1100 to have our vehicle wrecked. Was told the wrap would take two weeks, they had almost 6 weeks because after the wreck, someone tried to fix it, causing even more damage due to the person being extremely unqualified in these kids of repairs. Then upon delivery, the tech lied about the incident & handed the machine over hoping no one would notice. The frame was bent also, couldve caused my husband to get into a serious accident also! Now the business is being uncooperative in getting things resolved in a timely manner without us spending thousands of dollars to have our machine repaired/replaced.

    Business Response

    Date: 03/20/2024

    Hello, 

    My company and I worked with the client to come to an agreement that we would take care of this issue and damages through our insurance company. Accidents like this are why we pay for insurance, as the client was asking for an amount of money that was unreasonable, and that would not be something our business could pay. Therefore, we agreed with the client that we would have our insurance company take care of this. We explained what happened, and the insurance company then has been trying to contact the client and their attorney - but after multiple attempts over the last few weeks, the client and their attorney have not responded. Instead, the client has posted negative comments across the internet. We are not holding up a resolution, if anything we are actively working towards trying to resolve this through the best option - however the client has held things up by not cooperating with the agreed upon insurance process. As of 3/20, our Insurance agents are still awaiting a response to move this forward. 

     

Tint World is NOT a BBB Accredited Business.

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