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Business Profile

Insulation Contractors

Thermal Shield X

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 8, 2025, I paid Thermal Shield X $800 to eliminate moles in my yard. ****** ***** positioned (5) traps (for a large yard)and told me to watch to see when traps were triggered. After 3 week and no moles were caught, he removed the traps and put (3) solar sensors in the yard. Moles dug tunnels beside the sensors but they remain in my yard now. That was his second visit. Then he said he would use spray to remove food source and poison and would alternate from week to week. He did this 3 times and did not come back for a month. I called him and he said death in the family got him behind. He came 3 more time to spread something and did not come back. This time he said he was in an accident. The moles are worse then ever because he has not been here. I requested my $800 be refunded. I have records of times he was here along with security cameras.

    Business Response

    Date: 06/20/2025

    ** This response was provided verbally to the BBB **

    Despite continuous service, a refund has been processed. Please allow 5-10 business days for it to show on your end.

    Customer Answer

    Date: 06/24/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I am concerned that the refund will never happen once I accept the offer. There are other complaints against this company for not following through on promised refunds. 



    Thank you. 

Thermal Shield X is NOT a BBB Accredited Business.

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