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Business Profile

Bakery

Slice Bakery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a birthday cake on *******. I initially spoke to the owner, ****, by phone. He told me to put in my order online and he would have it ready by the next day, 12/5/24, due to going out of town for the weekend. I had requested that he write "Happy 47th Birthday ******" on top of cake. When I opened the cake box on 12/9/24 for our party, we noticed he had left the top of the cake blank. I texted him later that evening and he became belligerent and told me that he "just didn't have time", and I "should've expected that due to him doing me a favor before he went out of town". Due to his reaction, I requested $40.00 of the $85 refunded. He refused that and continued to pass on the responsibility to me and he was doing me a "favor". I'm requesting the entire amount for the lack of services not received as I was told.

Slice Bakery is NOT a BBB Accredited Business.

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