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Business Profile

Exercise Programs

TruFit Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for TruFit Gym's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TruFit Gym has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • TruFit Gym

      5301 Hwy 70W Morehead City, NC 28557

    • TruFit Gym

      2485 Hope Mills Rd Fayetteville, NC 28304-4231

    • TruFit Gym

      6631 Amsterdam Way Wilmington, NC 28405-3763

    • TruFit Gym

      120 W Morganton Rd Southern PInes, NC 28387

    • TruFit Gym

      3340 Martin Luther King Dr New Bern, NC 28560

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have initially a contract with this gym several years ago to come to find out that they continued to charge my account under a different name. My spouse and I went during the pandemic as we were not using this gym to make sure it was cancelled and the staff cancelled it on site. As far as I recall this was a 2 year contract which has already ended several years ago. I come to find transactions under the name "paramount" believing it was my tv subscription. Since I could not find anything, this was disputed. After a while, I come to find out that this gym which I have not used for years was charging my account ***** monthly under a different name. The gym not only charged my account under a different name which I was not notified about, but did not cancelled my account when I went to. I like for them to pull records of when I went in person and records of when was the last time I went to this gym. If they continue charging despite of someone "not showing for years" I have concerns about how many other people they do this to as many have died during the pandemic.

    • Initial Complaint

      Date:08/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** cancelled my membership due to ex business partner being a member and not wanting me there, due to past legal issues in 2021.Joined the Gym on 8/8/2024 Gym cancelled my membership on 8/15/24 simply because another member did not want me to be a member.I did not break any rules or terms and conditions! Owner could have told the person , of they did not like that I was a member to seek another gym. I was also told that the owner refused to honor my ************************** but honored other members.

      Business Response

      Date: 08/22/2024

      To whom it may concern, 

      This incident occurred due a conflict of interest. A long-time paying member came to management multiple times with concerns about ***************************** as there was a previous domestic violence situation between the two. As she feared for her safety and others could corroborate her concerns, we decided the best course of action was to suspend the elective silver sneakers membership as he was a very new member. This had nothing to do with gender or age. Our main goal is to keep our members, comfortable, fit, happy and safe in our facilities. 

    • Initial Complaint

      Date:06/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trufit is the hardest gym contract you could possible get out of. I haven't used the membership in some time but am outside of my commitment period. I asked to cancel and as I am outside of my commitment period I should not be charged any fees. The billing provider representative by chat said that there was a month cancellation fee and I disagreed. The chat representative agreed to waive it and then the chat was disconnected. The next agent refused to honor it. I need to ensure that my gym membership is cancelled and I am disputing any final charges.

      Business Response

      Date: 06/08/2023

      Member asked for fees to be waived.  $20 in fees was waived at her request.  The attached file shows that.  The gym is willing to refund one monthly payment of $19.99 if that will satisfy the member.  

    • Initial Complaint

      Date:12/29/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined Trufit in June 2020 with an 18 month contract that would go month to month if not cancelled prior to December 2021. I wrote to and called Paramount and the gym MONTHS before my contract was done to cancel the contract. Paramount confirmed that in December 2021 my contract would be cancelled. I deployed in early 2022, got back in the late summer and now Paramount has sent a debt collector after me. Going through that emails that were sent when I was deployed, a $40-ish dollar charge has ballooned into nearly $200. At no time has anyone been able to explain to me what the charge is for. I followed all the rules for cancelling the contract and received confirmation from a Paramount representative that it would be cancelled at the end of the 18 months.

      Business Response

      Date: 01/02/2023

      I see they spoke to member services but don't see that member services ever received the written request. I have gone ahead and canceled the agreement in good standing

      Customer Answer

      Date: 01/03/2023

      (The consumer indicated he/she ACCEPTED the response from the business.)

    TruFit Gym is NOT a BBB Accredited Business.

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