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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A package was shipped to me on December 29, 2022 with a ps5, clothes and documents. The package was supposed to arrive on the Jan 3, 2023. The contents did not get here until the January 10th with the box torn up and seemed to be open retaped and the top was all opened up. I talked to UPS customer service on the 11th of January to see what happened. They said to open the box all contents may still be inside even though the box was messed up and looked open at top. I did that and found the PS5 missing and my important documents such as my birth certificate as well. The customer service person told me to file a claim saying the box was damaged and items were missing. He could not do anything else. I filled out a claim and I had to talk to the UPS store in ******** ****. I told them about the box and the missing PS5 on January 11. They said they will call me back. I called again on January 12th they said they will call me back. I than was given a sorry we missed your package delivery sheet on January 12th which I did not even know they wanted the package. I called up UPS on January 13th to find out whst time or what is going on. They said they need the package and will come around any time to pick it up. I said where is the store at and I will drop it off. The customer service representative on the phone sounded shocked and said you are going to take it to ******** NJ. I said yes. When I took the package that night to the UPS at ******** NJ they looked at me like I was crazy when I told them the package was a send back and told me not with a box looking like that. I than said you guys are the ones that made the box look like that. The older guy said that we do not do things like that and the all packages are not looked at. I said this package you did and I have pictures before to show it. I did talk to the person shipping it. It was a lowes box that came in and the people at ******** **** told him that they would need to prepackaged it into a UPS box

    Business Response

    Date: 01/25/2023

     

The UPS Store is NOT a BBB Accredited Business.

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