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Business Profile

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Visual Perfection

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2017 ***** Civic Si in to have light swirly scratches fixed that were caused by a carwash. They had it 3 days and when i received it back there was a dent in my back quarter panel, chipped paint and dings all over it, 2 gashes that they covered with touch up paint, chips in my windshield, the car had not even been washed, and had dried white wax all over it. The owner and his receptionist took no responsibility and she told me they would see me in court when i told her I would be seeking a lawyer. They wanted to charge me $700 for a job they didnt even do and caused a lot of damage to my car. Payment was refused.

    Business Response

    Date: 11/08/2023

    Please see attached.

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