We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Singleton Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding Singleton Heating & Cooling in ********* ** ***** On 12/13/22 ******** gave me an estimate on a new ******* furnace and air conditioner. Installed on 12/20/22. I paid him by check when he was finished ********. He cashed the check the next day. Deficiency in companies performance is as follows;He had no contract, warranty or invoice Ready upon completion. I trusted his word when he said he was going to email me the warranty and invoice when he got home. He didnt do it. I text and left him messages with either no reply or I will take care of it on a certain date.which never happened. Except he finally on 1/7/23 sent me the paid invoice but thats it. I had to get the warranties from ******* Manufacture myself. I was able to get the serial number off the air conditioner. But i had to keep leaving messages or text to ******** for the serial number off the furnace because I couldnt get to it as the furnace is in a crawl space and I had no idea where to look for it. Im a 72 year old woman and I should not have been put through all this stress and anguish for a service I paid for. He finally sent another employee over to get the serial number off the furnace.On 5/8/23 I called ******** to schedule an appointment for him to come by and adjust the air conditioner before the weather got hot because he couldnt do it in December because it was too cold. He made a point to tell me not to turn it on until he adjusted it. He didnt return my call and when we finally got to talk he was suppose to come by the next day, but didnt.So again i was put off.Request partial refund and adjust the air conditioner as promised.

    Business Response

    Date: 05/31/2023

    Please let the record show that we will be coming to ********************* Home tomorrow Thursday the 1st to ensure all the well with her AC System. This should resolve the issue. I will also message her to let her know our arrival to make sure she is aware and ready for our arrival. Thank you so much for reaching out. 

    Customer Answer

    Date: 06/01/2023

     
    I am rejecting this response because:


    A settlement has not been reached.

    And not enough notice to come here to insure the system is working properly upon start up. An appointment would be preferable.

Singleton Heating & Cooling is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.