We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marine Sales and Service

Foothills Marine, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Sales and Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my boat motor ******* 150) in for repairs. They worked on the motor and returned it to me on 7/19/2024 and charged me $7,357.39, which I paid without complaint. This motor worked for 20 minutes before failing again. I returned the boat for warranty complaint within a few days, and they held the boat for almost a year. I contacted the ****************** Manager both by phone and in person to determine the status with no return call from multiple messages to contact me about this issue. Finally, I demanded my boat back on 5/6/2025 (in person while the manager was not available to discuss). They refuse to work on this motor further, refused to honor any warranty from the previous work, and will not refund any money of what I paid. The Service Manager, ******* ******, will not take or return any phone calls to solve this issue.

    Business Response

    Date: 06/17/2025

    Mr. ***** is correct. He provided a boat for a service/diagnostic appointment to which the dealership found several issues. Those issues were communicated to the customer and the approval to complete those repairs was provided by the customer. Unfortunately, repairing/replacing of those parts resulted in "new" issues that did not show up until the initial repairs had been completed. The service team continued to diagnose and quote repairs. We believed that we had completed the repairs and informed the customer that the boat was ready for pickup. The customer took the boat and returned shortly to state that the issue he brought it in for was still present. We agreed to take the boat back and were confident that we could provide a resolution. However, we were unable to provide a firm diagnosis, even with the help of the manufacturer. The manufacturer suggested a fix but they were unsure that this would complete the repairs. This information was relayed to the customer and he did pick the boat up. The dealership and the customer agreed that putting more money into this repair was not wise. At this point the customer and the dealership agreed to a refund of half the original invoice. The dealer is committed to honoring that agreement. The timeliness falls directly on myself and I will communicate that directly to Mr. ****** This is in no way a normal practice and frankly is an abnormal situation for our service department. We will be issuing the refund and I will be in direct contact with Mr. ***** to confirm.

  • Initial Complaint

    Date:08/30/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 04-13-2023 Amount Paid: ****** to company The business has failed to provide me with the title to the boat and trailer I have purchased. Nature of dispute: I just want the title to my boat and trailer Business has failed to resolve this and we are now in September

Foothills Marine, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.