Complaints

This profile includes complaints for Affordable Care, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Affordable Care, LLC

  629 Davis Dr STE 300 Morrisville, NC 27560-6835

• 

  Affordable Care, LLC

  1400 Industrial Dr Kinston, NC 28504-4500

• 

  Affordable Care, LLC

  5430 Wade Park Blvd STE 310 Raleigh, NC 27607-4191

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to get my final dentures on september 3, 2024 which i already paid $1599 for in full. After waiting at the office for an hour, i was told the dentist sold the ************* have to start over as a new patient and repay. I contacted corporate & they did nothing. A month later and im still struggling with dentures that are terribly made and too big. At the end of the day,it is AFFORDABLE DENTURES warranty and 100% guarantee offered on the site. No matter what, the dentures i have now are economy at best when i paid for ultra premium. They are crooked, bumpy on my gums, and rough on the edges. I just wanted what i paid for, not even a refund. I will give this company 1 week to get this resolved or im going to small claims & a malpractice lawyer! I know im not the only person in my small town this affected, and we are about to become very loud.

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted affordable dentures around March 2024. I was seen on March 12th, 2024. *************************, DDS PL#*******-9923, did an evaluation using X-rays and showed me options for performing a procedure, including using permanent implants and dentures. The total cost added up to $26,732.00. ************************* demanded a $7,000 down payment before scheduling a medical procedure to remove the bottom teeth. The procedure included sedation. After paying the $7,000, I was told that after the bottom teeth removal, I was going home with a temporary denture, and after six months, I was going to get the porcelain high-quality dentures. The procedure included the removal of four existing implants and using six new and smaller implants at the top and bottom of the mouth. The bill details the procedure. The follow-up treatment included monthly visits to ensure the gum was healing properly and there were no implant issues.I am the full-time caretaker of a disabled child with cerebral palsy and autism, and we agreed to schedule appointments after noon so I could drive from Provo with my disabled granddaughter. Affordable Dentures and ************************ started canceling my follow-up appointments and rescheduling without proper notice. I complained several times about the top denture causing pain and infections, and he used Gorilla Glue to attach a lost tooth, arguing that it was a temporary denture. I have a gum infection that is spreading to the ear and causing a lot of pain, and I was denied medical attention under the argument that he is not a licensed dentist (?) and I should see a DENTIST! I paid him the full treatment using credit cards, and I can't afford to seek help from another dentist. My health, welfare, and life-threatening condition have been compromised by an irresponsible professional who should not be allowed to practice anymore. It has been over six months, and I do not have the full permanent dentures I paid for.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is the corporate office of all Affordable Dentures offices. All the office manager (***********************) from the location in **************** does is lie. And she keeps lying to them alleging that she sent me a release form for me to sign where in return I would receive a full refund. And all business (******* #************) keeps doing is playing mediator, claiming they cant make them do anything A corporate office that oversees and manages all offices, not able to make them do anything, especially after theyve committed consumer fraud. I have never heard such a thing If I do not receive this form for my signature and get a refund, my next step will be a complaint with Consumer Protection. Aside from the shoddy work and constant runaround, the one doctor removed gum tissue and lied before I agreed, claiming it would grow back. Its been five months and it has not grown back one bit, and it is still discolored in that area. So aside from a full refund for the services, they need to include the cost for me to have gum tissue added

• Initial Complaint

  Date:02/22/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/21/2021 I started the process of having my teeth extracted and temporary dentures made by Affordable Dentures in **************** **. The cost of the procedure was to be $2405, which I had paid in full, this included the cost of extraction and the temporary and permanent dentures. I was told that after a year had elapsed, I would be eligible to have my final dentures. I began calling in September to schedule appointments to make this happen and was told that they were having staff issues, their dentist was unavailable, and they were not sure when he might be available to perform my work. After many failed attempts on my part, I was finally told that the dentist had left the practice and they would be unable to follow through with the completion of my services. I was issued paperwork for a refund in the amount of $1730, however this credit has never made it into my account. I was told that this company was refunding so much that their bank shut them down and they would need to handle this in a different way. After attempting to call numerous times I was told this office has now permanently closed and to date I have not received a credit for the amount promised and would like this resolved asap.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in contact with ***************** for 2 months now, she returned my call once but unfortunately I was not available. I have left countless voicemails with ***************** and I have reached out to customer service many many times only to be told **************** is the only one who can handle my case. I am only needing to be partially refunded for my permanent dentures only that have not been made yet & I have not received. The office I had work done at is temporarily closed and has been since December 2022. I explained to customer service that the reasoning behind needing to cancel the permanent dentures is because my spouse passed away & I can no longer afford them. Please help resolve this matter. I paid by card and refund can be sent back to card.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased partial dentures from the New Braunsfels, ***** location on May 27, 2022.Paid in full $1939.00.Went in for all my preliminary check-*** and impressions and on my last appointment, Dec. 5 2022 was told they would call me in 2 weeks to get my permanent dentures.I never heard back from them and when I finally called the corporate office 0n Jan 11, 2023 I was told that office has closed down.After multiple attempts to get an answer from the people I was able to talk to at the corporate office I have been unable to get any type of answer regarding where my dentures are or if I am going to get my money back. The best answer they did give me was "we will call you back", which they never did.Please note: Since the office I was using is closed my complaint is directed to the **************** which is located at *****************************************************************************************************************************.

• Initial Complaint

  Date:12/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went and had a replacement partial made for 395 and when I got the partial to partial was hurting my mouth and I couldn't eat or chew with it or anything so I returned to partial back to the company and they had gave me a refund the company because I paid cash they said I had to get it into a check coming from corporate office and it would take a week possibly two at the most before I would get it back I called and they told me they were mailed it out on November 16th and I can't not get a hold of anyone in corporate the people at the location where I got my work done they actually would not even big start the partial until I pay now I'm having a problem with getting my money back or even find a location as far as the the corporate office to talk to any corporate person and they keep directing me to a 1-800 number which is no good because the numbers are going to individually privately owned sectors so that being said I've already included them to let them know that I was moving away from the location that I was moving at and I wanted to make sure that I would be here for the time frame of the you know the duration so I can be able to get my $400 back no one is calling me I'm getting all these grips all these lies I actually recorded things and the bad thing about it is is I'm being called a liar and that's the definition of character because due to the fact is that why are you calling me a liar when I stood in the office and that's what you told me no one can mistake one to two weeks for four to six weeks so that being said I really need someone to contact me back from the corporate office that they said they have with this company that nobody seems to find and they need to be credited for their their their liability I need some structure and I need to have this fixed so the next person won't go through this if you pay cash you do not get your money back you have to wait on a check and the nail lie to you and say that it's for one week I asked for corporate no

  Business Response

  Date: 12/12/2022

  On 12/12/2022 Affordable Care, LLC personally contacted Ms. ****** at 2:00PM 

  Ms. ****** indicated that she received the check on or around December 9 and has cashed the check.