We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

StayAPT Suites Raleigh/Durham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was staying at this establishment for over 4 months and paid over 10 thousand dollars and once I left on 2/23/25 I was charged for an extra day, 2/24/25 that I did not stay there. Not only was my card charged without my consent the manager was not even willing to assist me with the issue. How is it legal to charge someone for a service they did not receive especially after how much money I had already spent. I just want my 99 dollars back. I should not have to do all this for that amount of money.

    Business Response

    Date: 03/04/2025

    I am the General Manager of Stay APT Suites ***************************-*** . Mr. ****** did not check out with the office or let anyone know he was leaving. We did not discover he left until Tuesday the 25th so we have no way of knowing when he actually checked out. It is the guest's responsibility to let staff know they are leaving so we may inspect their room and check them out of the system. I have not received a phone call or request of any kind from ********* regarding this matter. the BBB letter was the first time I'm hearing of this so I'm unsure as to what he means by the manager was unwilling to help. Mr. ****** is responsible for the 24th as he didn't ever check out with us and we did not clean or sell the room because he was still checked into it. 

    Customer Answer

    Date: 03/05/2025

     
    Complaint: 22996572

    I am rejecting this response because there could have been a phone call to confirm my departure instead you illegally charged my card without my approval. All Im asking for is a credit of the extra day that I was charged. When Ive asked in the past if the card could be charged over the phone I was told thats against policy so how can you charge me because you didnt get acknowledgment of me leaving. Either way it was unethical and I need my money back. Thank you. 

    Sincerely,

    ******* ******

StayAPT Suites Raleigh/Durham is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.