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Business Profile

Moving Services

Roy & McCoy Moving LLC
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to move me from my home in ************* to a retirement community in ******************. During the move one of the workers use my bathroom, without asking, and broke the toilet seat. Also, sometime during the move, the workers damaged 5 pieces of furniture. When I say damage I mean they broke glass and wood. I submitted a claim with pictures to the owner that same week. Also, after they left, I found 2 of my dining chairs left in the hallway in front of my storage unit. The move was on May 29, 2024. I have been texting and emailing the owner, *****************, asking when my furniture will be repaired. Hes told me twice that he has 90 days to resolve this issue. Its been 82 days and I still am unable to use my furniture. This situation could have been resolved in less than a week. Im requesting that this company pay for repairs or replacement of my damaged furniture and refund me the money I paid.

    Business Response

    Date: 08/19/2024

    Hello,

     

    I am responding to the complaint filed. 

     

    We have done our due diligence on this claim and are still within our time frame. ****************** Submitted a claim on 5/29/25 with 7 key issues. Since 5/29/24, we have fixed and resolved 4 of the 7 key issues at hand, and we have 90 days to do so. This included repairing damaged home and repairing some furniture. There are 3 more pieces that need to be address by the timeline of 90 days, and I have contacted ****************** with a reasonable resolution for the remaining 3 items in question. -$300 reimbursement. 

     

    We have followed NCUC guidelines regarding this claim, and are operating within our rights, and we fully expect to resolve this claim amicably and per NCUC guidlines. Please let me know if you need anything else form me!

     

    Thanks,

     

    *****************

    Owner

    *** & McCoy Moivng. 

Roy & McCoy Moving LLC is BBB Accredited.

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