Complaints
This profile includes complaints for Luihn VantEdge Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Here is the address:
**************************
*********************
Employee: Kiara * or ***** ****** - employees said 2 different things
Description: ***** yrs.old, African American female, lighter skin complexion (may identify as mixed), 2 tone hair color (black roots with blonde ponytail or blonde ends)
nter who was the employee and what did she say, she came around from the back and screamed again "YEAH, I SAID IT CUZ YALL WAS DOING TOO MUCH AND ****** ME OFF." I plainly asked her "What do you work for, to take orders right?" She walked up to the counter and glared at me in an aggressive and loud manner stating "You look like you wanna do something." I told her "I did" and I did want to speak to the Manager about the inappropriate interaction. She became verbally aggressive yelling "WHAT'S UP, WHAT YOU WANNA DO?" IF YOU COME THROUGH THIS DOOR, I'MA SLIDE YOUR ***, GET YOUR A** BEAT." My 76yr. old mother was present and witnessed exactly what was going on. I knew the situation had escalated beyond a level that I was able to control, so I chose to remove myself from the environment until I felt it was safe to ********* threaten a customer puts both the customer and the employee at risk and to invite a customer through the kitchen door into an altercation, threatens the safety of all.
Business Response
Date: 07/02/2025
Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.
Store Info
KFC Store #***** OPN *************************************************** **********Owner Info-
***** *. Luihn **************************************************Business Response
Date: 07/07/2025
On behalf of Luihn VantEdge Partners, LLC, we would like to thank the customer for bringing this situation to our attention. On Friday, June 27th, we received the complaint through our customer service email line. An immediate investigation was launched, which included a review of our surveillance footage. After examining the camera footage and interviewing both the drive-thru window employee and the store's General Manager, the employee admitted to the exact words she had said to the customer. Due to her unprofessional conduct, which did not meet the standards of Taco Bell/Kentucky Fried Chicken, she was terminated. The General Manager received a warning as well; as the leader of the location, he had the opportunity to de-escalate the situation but did not appear to do so.
An Area Coach for this location contacted the customer on June 27th, apologized for the treatment they received, and assured them that such behavior is not reflective of our standards or culture and will not occur again.Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:07/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They reached out to me directly and were sincerely apologetic for the error and refund was processed.
ULL REFUND to be sent from corporate. Order # ******, 7/11/24 at 12:43pm, ************************* was for $48.37, Approved # ******. Last 4 of acct used for payment: 3715.
Sincerely,
*********************Business Response
Date: 07/12/2024
First, let me express my deepest apologies. At ***, we strive to provide guests with great food at a great price in a friendly, welcoming environment. We appreciate the customer contacting us regarding their experience at ********* / *** in ******, **. The Area Coach, *****************, spoke to the guest today, apologizing for the incorrect order and the inconvenience that this caused the guest. We are sending the customer a full refund via certified mail as a money order. We will take the appropriate action necessary to improve so that this doesn't happen in the future. Please accept our sincerest apologies for any inconvenience you may have experienced.
Initial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* order #*********** w nc 54 ******, ** ***** total $6.98 Placed order on 10/1/2023 at 21:15. app told me it was ready like 15 minutes later. got there and drive through told me no food and no way for either of us to cancel order. gave me franchise owners number to get refund but no one picks up. thanks for wasting my time and money. order also wasted a ********* fire reward for redeeming 250 points.Business Response
Date: 10/26/2023
*********************, ************Business Response
Date: 10/26/2023
I contacted the customer and apologized for the poor service that he received and offered to remake his order or provide a free meal or two for the inconvenience. He declined and sated that he was simply trying to alert upper management as to what was occurring at the store. I left him my name & number so that if he changed his mind, he could simply call me, and we would be happy to provide him a meal on us. We talked for a bit about the ordering process via the Mobile App, which was what he used to place his order, and how that process worked internally. Again, he was not upset at all, simply just wanted to alert management. He has my personal number if he has any future issues.Initial Complaint
Date:08/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went through the drive thru on 8/22/23 at 4:38pm and ordered a 5 piece nugget kids meal and a crispy chicken meal. Told at speaker my total was $14.81. I was never told total at window and wasnt handed my receipt until I asked for it. I noticed I was charged $15.00. I was charged $0.19 in TB Foundation Fee without being asked. This is the 3rd time this month I have been charged a TB Foundation fee charge without being asked, with the prior time being charged an extra $1. I attempted to call the store 3 times when I got home but did not get an answer. Please stop charging customers an extra fee without being asked, this is stealing! Please notify order takers they should not be doing this.Business Response
Date: 09/01/2023
We reached out to **************** by phone and email. She returned the call and spoke with the Area Coach, *****************************. He apologized for the issue she experienced at the Zebulon KFC/Taco Bell, ensuring her that this is not the behavior that we expect from our employees. She wanted to inform the company of the issue and didn't want anything in return. ****** asked **************** to send him her complete mailing address so that we can make things right by sending her a gift card for the balance of the three meals that she was overcharged; once we receive the mailing address, a gift card will be sent to *****************
Initial Complaint
Date:06/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The price of a 5 layer burrito on drive through menu is $3.19. However my receipt shows $3.99. When I asked about this the cashier said they are supposed to honor the price but no one knew how to make that happen. I was also charged $1 for a Foundation.Business Response
Date: 08/08/2023
In response to complaint #********, we reached out to ********************* on Friday, 8/4/2023 leaving two messages, and again on Monday, 8/7/2023 and did make contact.
An apology was offered, and it was explained that the pricing on the outside board had been missed. He asked for the difference, we are meeting him today, 8/8/2023 at 4PM at the store where he will receive a full refund.
This issue has also been addressed with the team at this location.
Initial Complaint
Date:06/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To the *** in ******* **. I went thru the drive thru today 06/07/2023 my receipt time was 3:33 I was told that it would be 5 minutes for the nuggets. I agreed and was asked to pull forward. I ordered a chicken pot pie, a 12 piece nugget, large mac and cheese. and large mash and gravy. At 3:50 I went back thru the drive thru as there was no customers in the line or in the restaurant, I had to knock on the drive thru window and a gentleman came to the window. I showed him my receipt as I had not received anything and no one had come outside. She walked away and came back with my food. I asked to speak with the manager, ******/ ***** she wasn't clear when I asked her name. She is white and has red hair. I advised her of the situation and she just kind of blew me off. No apology or anything. I left and went back to work only to find out my food that I had waited almost 30 minutes on was cold and missing part of the order. I have no called the office back as I got attitude while at the office so didn't feel a call would yield anything better. I am 7 months pregnant and get off at 7pm, I had been by this location 3 times this week attempting to get a chicken pot pie and every time I was told they didn't have any and they weren't making any more that evening. Apparently you have go to the location before 5pm if you want a chicken pot pie. So when I got ********* today and saw that it was crushed because the large mash and gravy and mac and cheese was put on top of it I was disappointed. I have the receipt to confirm all of this if the store reaches out to me but I know that isnt likely.Business Response
Date: 06/08/2023
Complaint is against a locally owned franchise. The location is responsible for addressing the complaint.
Store Info
KFC Store #J120005 **************************************************** **********
Store Owner
************** Luihn ***************************************************************************************
Business Response
Date: 06/26/2023
I am writing in response to the customer complaint filed against the *** in *******,** and assigned the complaint number ********. We take customer concerns seriously and strive to address them promptly and effectively. Upon receiving the complaint, we attempted to reach out to the customer, *************************, on June 23 and 24th to address their concerns and find a resolution. However,despite our best efforts, we did not receive a response from them. We understand the importance of open communication and regret that we were unable to connect with ************************* directly. Nevertheless, we took proactive steps to rectify the situation. We sent an apology letter to ************************* via mail and followed up with an email to ensure they were aware of our sincere apologies and commitment to resolving the issue. In the letter and email, we expressed our regret for any inconvenience caused and outlined the steps we are taking to prevent similar issues in the future. We value our customers and strive to provide exceptional service. We understand that ***************************** experience did not meet their expectations, and we are committed to addressing their concerns and finding a suitable resolution. We encourage ************************* to reach out to us directly so that we can work together to resolve this matter to their satisfaction.
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