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Business Profile

Roadside Assistance

On-Time Roadside Assistance, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was CONTRACTED by ***. I placed a call on 9/12/22 with *** for a battery jump since my car at my house wouldn't start. On-Time Roadside Assistance sent a person (*********) in a car, who stated that he had tried to reach me multiple times by phone (no text attempt or knock on door) and closed the ticket. I inquired with *** about this, and they offered to re-open the ticket. When he finally got to my house, he called me and said "I'm here." He actually was two townhouses up from me (incorrect address) and I had him move to my address. He jumped the battery and the car started. He stated that he didn't have the equipment to determine if I needed a new battery but had one in his car if I wanted to purchase one. He mentioned something about the "cold amps" being low, which start the battery. At first I declined, but then decided to get the new battery since I was going out of town soon and didn't want to be stranded on the side of the road. He installed the new battery, I paid him $203.76, and he left (around 4:30 pm). The next morning when I started my car, ALL OF MY ELECTRONICS WERE NOT WORKING (including the radio, gps system and the dashboard). I went to two Honda dealerships, and nobody knew what the problem was, but ultimately they had to do an electronic diagnostic test, which cost me $116.20 and then they had to replace the radio, which cost me $540.05. After *** took forever to give me an answer about their responsibility, they ultimately told me that On-Time Road Assistance was responsible, not *** and that I should contact ******** ********, which I did. He stated that I should have contacted him immediately and that now he couldn't help me. That is a false statement that I should have contacted him immediately because I contracted with *** and THEY contracted with On-Time Road Assistance. All of my electronics were working fine in my 2019 Honda CRV before ********* touched it!!! Yet, no one wants to take responsibility for the damage of my car.

On-Time Roadside Assistance, LLC is NOT a BBB Accredited Business.

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