Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

BedInABox® is a US mattress manufacturer specializing in online mattress and bedding products.

Products and Services

Mattresses, Bedding, Bedding Accessories, Pillows, Toppers, Protectors, Sheets, Foundations

BBB Accredited Since: 12/13/2019

Years in Business: 125

Business Details

BBB File Opened:
10/17/2019
Business Started:
7/10/1900
Business Incorporated:
7/10/1900
Type of Entity:
Corporation
Alternate Names:
Barnhardt Manufacturing Company
Business Management:
Mrs. Ann Slate, Operations Director

Additional Contact Information

Principal Contacts
Mrs. Ann Slate, Operations Director
Customer Contacts
Mrs. Ann Slate, Operations Director
Additional Email Addresses
Sales: Email this Business
Customer Service: Email this Business

Additional Information

Payment methods
Visa, MasterCard, Discover, American Express, Apple Pay, PayPal, Google Pay.
Refund and Exchange Policy
BedInABox® has eliminated any risk to you. If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. We do not charge a restocking fee or a reshipping fee on our mattresses. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial, nor do we accept exchanges for another mattress. The return policy is designed to make sure BedInABox.com delivers a high-quality mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any doubts, please contact our Sleep Specialists and we can help you pick out the correct size mattress. BedInABox.com reserves the right to NOT sell a mattress to a customer who has previously returned one. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. For more details on incorrect orders and returning a mattress, please contact our customer service department at 1-800-588-5720. NOTE: BedInABox.com will only sell new mattresses. It is unlawful to resell a used mattress.


Foundation Return Policy:

Mattress foundations may be returned within the 120 day trial period. This product is subject to a $50 shipping charge and a 20% restocking fee. Foundations must be returned clean and include all pieces to qualify for a refund. Original packaging must be included for return (box, parts etc).


Please Note: Pillows, Bed Frames, Adjustable Foundations, Sheets, Pads/Protectors, and Toppers are not eligible for refund or the 120-Night Trial.
Business Categories
Mattresses, Bedding, Bed Sales, Pillows

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.