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Business Profile

Retail Sportswear

Triplette Competition Arms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Triplette Competition Arms's headquarters and its corporate-owned locations. To view all corporate locations, see

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Triplette Competition Arms has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. The issue can be closed.

       

      Best Regards,

      ***** ******

      Business Response

      Date: 05/27/2025

      *******,

       

      As promised, I will give my explanation of what transpired with ***** ******.

       

      Per my Square console, Mr. ****** ordered a Classical Saber on our website.  This was done on 2/22/2025 at 7:11 PM.  (see attached)

       

      The order was completed, fulfilled, and shipped on March 10, 2025 at 11:14 AM when it was shipped.

       

      On 3/5/2025 Mr. ****** communicated via Square that he had not received his item and requested an expected shipping date.

       

      There were many issues that led to this, none of which were the customer's fault.

       

      We had recently moved and one of the movers had misplaced an item needed to fulfill the order.  I had to locate this item to complete the order.

       

      Due to the way that I previously had my inbox sorted, I missed his inquiry (much the same way that I missed yours from April).  I failed to see his message until after it had shipped.

       

      In the end, the customer did get their item, though embarrassingly late.  We have resolved the other issues that led up to his order being late to prevent this from happening to other customers.  Not our most shining moment, but were did fulfill the order.  We have not heard from the customer since receipt of the item, and although they asked for a refund at the BBB, we never received the request - but would gladly do so if he wanted to negotiate a return of the item that he ordered.

       

      We have since reorganized our office post-move and have changed the way that customer communications are delivered to ensure we don't miss inquiries again.

    Triplette Competition Arms is NOT a BBB Accredited Business.

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