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Business Profile

Home Furnishings

A To Z Chimney Sweep

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    JS - The Customer GD GD Woodstove Installer, **********************. JS has a used woodstove to needed to be installed. She paid in full, but the job was never finished. JS's dispute is for missing Duratech/Duravent pipe.Nov. 1, 2021 - JS paid GD $1591 by cashier's check for the pipe needed for the job . (Labor expenses are not a part of complaint.)$714 in materials was never supplied. GD claimed repeated and ongoing delivery and back-order problems from Nov. 5, 2021-Jan. 2022. (Later JS verified that all materials WERE available locally and online.) ** made many attempts to collect the $714. Jan. 25, 2022 The last day GD was on the job.GD also owes $397 for JS's cost for name-brand materials to finish the job.By Nov., 2022. JS had "saved up", found good pipe prices and a new installer.Total owed by GD to JS for merchandise not received- $714+$397=$1,111.It should be noted that after nearly 2 months delay GD finally put in a temporary system she didn't approve on Dec. 20 and 22, 2021. He promised to correct this in the first few days of Jan. - pipe would be in "by or before Jan. 1" 2022.In the 3rd week of January ** realized her two phones' calls and texts had been blocked for weeks by GD's two phones. ** confronted the issue by leaving word on GD's girlfriend/helper's phone after finding the phone # online. GD contacted ** with angry denials, but unblocked the phones. JS didn't believe GD intended to do the job. Fearing the worst, she had it inspected.There was no air space/clearance at the roof - major fire safety code violation.The FIRE MARSHAL ordered JS to stop using the stove. "It will cause a roof fire."JS conveyed this to GD, who fixed the issue on Jan. 25, 2022 with s**** driver, chip by chip. At this point JS would accept the pipe or a cash refund.She'd hire a new installer for 2022/2023. GD agreed he owed JS for the pipe, but never paid. JS bought all new pipe and had the job redone by a reputable individual.

A To Z Chimney Sweep is NOT a BBB Accredited Business.

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