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Window World, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract with Window World of Orlando on 03/01/2022 for them to install $19,398 worth of windows. They explained it would take about 6 months to order, manufacture, and install windows. Windows were install on 08/23/2022. Unfortunately 3 of the windows they installed were merely framed glass, as opposed to the single hung window I ordered. They stated it would take 2 months to reorder the correct single hung windows. As of Nov 10, 2022 I called and asked about the status of window. Spoke to Kevin ****** who stated he would investigate and get back to me. He has not returned any calls despite many messages. Spoke to Frank ******** production manager. Franke ******* stated he would investigate and call back. He has not returned called despite many messages. Called Brian *******, owner, left repeated messages, with no answer. Spoke to customer service representative Elijah *****, on 12/07/2022, he stated he would investigate. He also asked for a copy of my contract, which I provided. On 12/12/2022 he returned my message, after I emailed him again. He stated he had forwarded my inquiry to Rich ********, Sales Manager for Window World. I asked for Rich ********'s email which he declined to provide. On 12/12/2020, spoke again to a new customer service representative, Miranda. She stated she would investigate. Later on 12/12/2022 she called back and stated the 3 windows scheduled to arrive on 03/03/2022 (slightly more that a year since my original order).

    I have called Window World of North Wilkesboro to address this issue. All I receive a referral to there customer complaint line, which takes my name and number, with the promise to forward this issue to to local office.

    Business Response

    Date: 12/13/2022

    Good Morning,

    Mr* ********* is not a customer of Window World Inc.

    We have forwarded a copy of the complaint to the Owner of the local franchise. He has also acknowledged receiving the email. If you need further assistance you can reach out to:

    Window World of ************* ***** *****)

    **** ********* ****

    ********** ** *****

    ************

    Thank you!

Window World, Inc. is BBB Accredited.

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