Complaints
This profile includes complaints for LBJ Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 10/22/22 myself and my boyfriend **** **** purchased a car and a truck, after the purchase we noticed that the bumper was loose on the car and the dash board had been moved out of place on the car , we looked further and seen that the passenger side door and been taped off and the car painted , painters tape remained inside the door hinge so i investigated the car more and found out that in fact the car had been in a wreck by car fax. we then asked them to take the car back ,i called the bank and told them , the car lot said they would in fact fix all the damage ,after several trips to the lot and promises to fix it on 11/30/22 they repaired the dashboard and sent me back home with the car , on 12/6/22 they picked the car and gave me a loaner car ,the first car had to be returned for flat tires , i had to take to ***** ******* to get repaired , and pick up another car on 12/9/22 now on 12/12 they call and say they are refusing to repair the bumper of the car and the damaged rim . they asked me to pay for it . i just looked at the car and it has been glued and dented buy the bumper and a few scratches added . they also did not change out the rim on the car that was scratched and marred on the passenger side . at this point i may want a another car at their cost , that was their comment to me . repair the car at your cost we bought a extra protection plan ,but it doesnt cover that .
Business Response
Date: 01/21/2023
I really thought we went above and beyond what we were required to do. The customer purchased one used car and came back a day later and said that because of what her family said to her about that car she didn't want it so we then trade her out of that car at our expense, second time the car that she then picked out test drove and was happy with she bought it and it was preowned as well a couple days later she came back in and stated that she didn't like this vehicle because of issue with bumper and dash she also stated that the car was involved in accident however we use Auto Check and that report indicated no accident reported, yet we still took her car to service fixed the dash to her satisfaction as well as sent car to body shop to have the bumper worked on as well. No matter what we did the customer seemed unsatisfied even though we explained to her she bout the car as is. I have attached a copy of Auto Check that clearly shows no accident and Mr. **** and Mrs. **** both signed off on that as well. I am sorry customer is not satisfied and we tried very hard to make her happy.
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