Complaints

This profile includes complaints for iFixNC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iFixNC

  3319 M L King Jr Blvd New Bern, NC 28562-5222

• 

  iFixNC

  834 Hardee Rd STE 812A Kinston, NC 28504-3356

• 

  iFixNC

  322 US Highway 70 W Havelock, NC 28532-9508

• 

  iFixNC

  311 Henderson Dr Jacksonville, NC 28540-5605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my iPhone in for a screen replacement in the process they broke my face recognition, I live a hour away from them and they cant fix my phone and giving me the run around. I have wasted countless hours driving back and forth to their business in a heavily traveled area, so far they have damaged my phone to the point where it doesnt recognize my face, they chipped the new screen they put in, I cant hear calls through the ear piece. They know theyre wrong and are not taking my calls to get it fixed. Im a disabled veteran who needs his phone for calls to home nurse medical facilities and support groups, I feel like Im being discriminated as wounded service member.

  Business Response

  Date: 02/06/2025

  Good morning. We have informed the customer that this repair requires soldering and has to be done at the ************ location. We have informed the customer that the senior technician will have to complete this repair and will be available Monday, Wednesday, and Friday to assist. When we were called Wednesday, Mr. ********* was unhappy and expressed that with the technician who answered the phone. We informed him that the phone would have to be brought in, as we did attempt the repair without the phone, and that did not work.
  
  Checking ****** maps, the address Mr. ********* provided is only a 30 minute drive each way to our ************ location, of which he has yet to visit. Our ********* location is much closer at 11 minutes. We're confused as to where the claim of "countless hours" arises from.
  
  We certainly do not discriminate at ANY level, especially towards service members. Our business is owned by a disabled veteran, and mostly staffed by disabled veterans and the spouses of veterans. We don't ask anyone if they are a wounded service member when they check in, so how this is at all relevant is confusing.
  
  We simply ask that Mr. ********* come by the Jacksonville location any time between ******pm on Monday, Wednesday, or Friday, and we will gladly repair the issue with his phone. We have attempted to call, but it goes straight to voicemail, as if our number is blocked.
  

  Customer Answer

  Date: 02/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my PC because it would not boot with more than one RAM stick installed. Despite the company offering multiple contact options, they only responded through one channel. Regrettably, while in their care, my PC suffered damage: the dust filter was mishandled, the processor lacked thermal paste, and excess paste was smeared on the front glass.When I raised these issues with the company, instead of addressing them professionally, they blacklisted me and resorted to unprofessional name-calling. Initially, I requested a refund for the diagnostic fee. However, considering the extent of the damage causedespecially to the dust filterI now seek a full refund and a direct replacement of the damaged dust filter.

  Business Response

  Date: 06/26/2024

  Customer dropped computer off 6/13 and was told at that time it would be 7-10 days for diagnostics. This was also emailed to the customer.

  On 6/15, computer components were tested to ensure that they weren't the issue. We were able to test everything except the motherboard and ***.
  
  On 6/18, motherboard was tested good and *** was found defective. We called the customer. No answer, and no voicemail was set up.
  
  On 6/20 at 9:05pm, customer sent a nasty email stating "So what's going on with an update? Do I need to just come pick my PC up? I was told I would have heard back Monday, Tuesday, at the latest. Here we are Thursday evening, one week or 7 days later. I have come to this page to check every day after work."

  On 6/20 at 9:21pm (well after hours), we responded via email "We have called you a few times and we don't get an answer. We are unable to leave a message, as your voicemail is not set up. Please give us a call at ************** from 10-730."
  
  On 6/21 at 9:57am, we both called and emailed with no response.

  On 6/21 at 11:09am, customer returned the call and declined the repair.

  During the troubleshooting process, the *** had to be removed. Before a *** is removed, the thermal paste is cleaned off to prevent it from getting on the *** socket and making the motherboard unusable. Thermal paste was not reapplied to the *** because of it being defective, and it would have to be cleaned off when removing the defective one again. The glass may have had thermal paste on it, as it is messy, and would have been cleaned off if we were to have repaired the computer.
  
  The diagnostic fee is nonrefundable and the customer is made aware of it at the time of drop off. This is to compensate the staff for the time spent diagnosing the computer, and to prevent people dropping off devices for us to diagnose, and them then fix it themselves without any sort of compensation for the work performed.
  

  Throughout interactions, the customer displayed disrespectful behavior toward our staff, contrary to professional standards. Consequently, the customer was blacklisted for mistreatment of our team. The note regarding "unprofessional name calling" in our system clarifies this action, although no actual name calling occurredonly documentation of our interactions with the customer.
  

  Every time that we had communicated with the customer, he treated the staff like we were third class citizens and that we were his loyal subjects. We are a professional establishment and do not stand for the mistreatment of our staff at all. This customer was blacklisted due to his nasty attitude towards the staff. His concern for the lack of thermal paste was addressed and the filter cannot be confirmed that it came like that or not, as it is something that is on the bottom of the computer, and can easily be bumped and damaged at any point in transport. We did not feel that going back and forth with this customer would get us anywhere, so we ceased communication, and blacklisted the customer, which was already discussed between the staff prior to him picking up the computer.
  

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21902410
  
  I am rejecting this response because:
  I stand on my ethics and expect a full refund and direct replacement for the damaged part. I would like to opt for a mediation or binding arbitration since there appears to be no desire for a reasonable resolution from the business as they keep avoiding even mentioning damaging the PC. 
   Sincerely,
  
  *************************

  Business Response

  Date: 06/26/2024

  We have addressed these concerns in the previous message.

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21902410
  
  I am rejecting this response because:
  As mentioned previously, I would like to opt for a mediation or binding arbitration since there appears to be no desire for a reasonable resolution from the business. As an addition I am requesting the business upload all footage regarding our interactions to support their claims, as there were several cameras located inside of that business. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my Laptop in to have my charging port fixed. The laptop was working just not charging. Week later received a call saying it was fixed. When I picked it up and arrived home the computer would not cut on. Took it back they tested the charger which I bought from them. Then stated that the technician would have to look at it again. Week later no call from them so I called the ********* Location. The receptionist stated that my computer was at a different store (took it there without my knowledge!) I asked why they stated that the technician could not find anything wrong with the laptop and the owner was going to look at it. The owner called me and Stated that he also couldn't find out why the laptop was not working. He said he would change the ************ at no charge or refund my money. At this point they have had my Computer for over two weeks and now it was broke. I declined and said I wanted my computer back with a refund. ***** said he would bring it back and issue a refund. I returned to the ********* Location and even brought back the charger. When I got the laptop back it looked like a child put it back together. Pieces broke, missing and loose! I showed the Receptionist and she was like oh wow. They said they issued a refund but I have never seen it back in my account and it's been a couple of weeks.

  Business Response

  Date: 03/06/2023

  Customer came in on 2/4 (Saturday) with a computer that would not charge. We quote customer **** business days for the part to arrive and the repair to be completed, which is stated in our intake form that the customer signed (attached). After computer was charged up to 15% to test the charging port worked, the customer was called 2/15 to pick up the computer (7 business days from drop off). Customer brought in back in the next day, right before closing, saying that it would not charge. We stated we would look at it and get back to him. The technician checked it out the next day and could not figure out as to why the computer would not come on, and forwarded the device to the senior technician. After checking the motherboard over, the senior technician was unable to find a reason for the motherboard no longer accepting power, and the customer was notified. We offered to fix the customers computer at no charge, and he declined. The computer was professionally assembled with all of the parts that it came with, and we even left the new part in the computer. We tried to do everything in our power to make it good for the customer, but he declined, and then left 1 star ****** reviews for all 4 iFixNC locations, even though he only visited one location. We did inform the customer that the laptop may be taken to another iFixNC location if necessary, as it is in our terms and conditions, which is posted at the front desk, and signed for by the customer at intake (attached). We did provide both a refund and proof of the refund to the customer. ********************** has has exhausted every option to appease the customer, and it appears there is nothing else that we can offer. 

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19499913
  
  I am rejecting this response because: when paying for service they said the device was charged to 15% they broke it while fixing the port! Never received a refund back as was told. Looks like a child put together as the other place I took it to said. They had the device fixed in about a hour 

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/06/2023

  Again, there is nothing else we can offer the customer. We provided a printed copy of the refund to the customer.

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19499913
  
  I am rejecting this response because: As of 9:22am on March 7th I have never received a refund back into my account! I have checked often just where they took the money out. When I picked up the Computer I asked the receptionist for a refunf receipt and all I got was the same receipt that I received when I paid but with a refund typed on top. It did not say + back into account it said - . And yes there was missing part nothing major but the s**** cover bumpers one is missing and the other one cracked.  I watched ***** the technician remove them both and now one is missing and the other one cracked but once again they didn't do anything wrong. I sent pics in first complaint of the unprofessional put together of the computer. I will say that when I picked up the Computer the first time it was put together professionally but second time it looked like a child put it together
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/07/2023

  As stated previously, we've issued the refund and provided the customer proof. We cannot force the banks to work faster. We have provided a refund, and there's nothing really we can offer the customer at this point.