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Business Profile

Electrical Contractors

C-PHASE Electric, LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Allison J

    Date: 02/16/2023

    My contractor contacted C-Phase to set up a time for an estimate. The receptionist said **** would come between 1 and 1:30 on a particular day. My contractor explained that I would not be at home but if they let the contractor know when they were on the way, he would be there. **** arrived well before time without messaging or calling the contractor. When my autistic son would not allow him in the house, he became rude, then proceeded to leave a completely unprofessional message on MY voicemail, chastising me for not being there and complaining that he was not let in the house.
    When my contractor did not hear from ****, he called C-Phase and arranged for **** to come back to do the estimate. At this point I was upset. My contractor advised to wait and see the estimate before dismissing C-Phase.
    I waited, expecting **** to call me to apologize for his very unprofessional message, but he did not. I called C-Phase and spoke with the receptionist who tried to put part of the blame on my contractor. I told her about the voicemail and she apologized for that.
    I finally called ****. He apologized for the voicemail, but did not accept any responsibility for the communication issue that started the whole mess.
    The final straw was that his initial estimate was based on having to trench out an area as he assumed the power went through the slab/foundation. When my contractor opened the walls, he found that it all went up and over, so no trenching was necessary. **** argued with that and refused to adjust the estimate. We called another company, they confirmed that there was no need to trench and gave a comparable estimate with a good time frame. Needless to say we did not use C-Phase.
    I have no idea if they would have done good work. They certainly have communication and customer relation issues.

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