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Business Profile

Heating and Air Conditioning

Coastal Carolina Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Coastal Carolina Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coastal Carolina Air Conditioning has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an unfortunate complaint to have to make. I went with this company because my neighbor recommended them. From day one communication has been less than subpar. Confused and seemingly uninformed employees have caused this one or two day install to take nearly 3 weeks. As of writing this review my installation has still not been completed, my heat doesn't work at all. Someone was supposed to be here 3 days ago, but no. I texted the owner, no response until today. He told me someone would come out today and then proceeded to ignore phone calls and texts until finally answering one and telling me he's not doing it until the end of NEXT week. The mixup being blamed on not his techs "not knowing how to install a ****** Nest" the single most popular digital thermostat in *****************. Interestingly enough, they had the time to go out of the way to get the payment for it.

      Business Response

      Date: 10/12/2023

      All issues have been resolved to the customer's satisfaction. We apologize for any delays, but we are a smaller company and have been very busy.

      Customer Answer

      Date: 10/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    Coastal Carolina Air Conditioning is BBB Accredited.

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