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Business Profile

Mason Contractors

Collins Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was done by ***** ********************************** After the first attempt on my driveway we were left with a crooked/wobbly line going down the middle, only 3 inches high, and piles of dirt remaining in the front yard that were what I assumed to be used for backfilling the edges which was never done the first or second time the crew was here and I had to personally do myself. Mr. ********************** was notified of the work that his employees did and acknowledged that it was messed up and relayed he would fix it.. his attempt to fix it made it look worse, not sure what was exactly done and my number since has been blocked. I had been reaching out to the business number and personal number with no luck for about a week and a half, Finally got ahold of him via a different cell phone and he again acknowledged that his crew had messed up the job. Says that it wasnt him that did it and theres nothing more he can do. I then reminded him that he is the BUSINESS OWNER and is responsible for fixing it if his crew didnt complete it to his or my standards and I was met with Im coming to tear it up then and hung up on. I called him back immediately to be greeted with what the f*** do you want? Im working! As of this moment I am not sure if my driveway is going to be torn apart without me being notified and refunded while I am not home during work hours. Since I last spoke with ***** ********************** I am unaware of what his intentions are regarding being refunded and the abomination of a driveway being replaced or broken up and hauled away.

Collins Masonry is NOT a BBB Accredited Business.

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