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Business Profile

Mason Contractors

Tomberlin Masonry
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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Tomberlin Masonry's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11-10-24 I paid JR ********************** of Tomberlin Masonry $1000.00 to start the job.He laid slab of concrete 32 feet by 12 feet on the back of the house . Then I paid him $2500 when he got ready to pour concrete and $1500 when he finished. The first time it rained I found water standing up against the house in a couple of places. He came out and looked at it and said he would fix it. But never showed up.After calling him a few more times he never showed up.Then he just quit answering my calls.

      Business Response

      Date: 04/17/2025

      Yes I was contacted 4 months after I completed the job. The issue is theres no gutters on the house so all the water from the whole left side of the house, pours down onto that concrete, and it has washed away the aggregate of the concrete So now there is a low spot there. I was told after we finished that he was getting gutters!!!! After I went and looked at it two weeks ago, my mother had a stroke and I have not been able to get back over there and he has called me One day and thats it. However, I dont feel responsible for what he has neglected to do to his home to ensure that water doesnt dump on the concrete continuously   Even though concrete is very hard water constantly drifting on it or wash it out and thats whats happening at his home. Hence, the reason four months later, he is complaining. I plan to report that once he has gutters because in tool van, I will be back in 4 to 6 months with the same complaint

      Customer Answer

      Date: 04/21/2025

       
      I am rejecting this response because:
      Thats not true .I called after the first time it rained.He talked like it would be hard for him to fix ,l was tired of messing with him,but after awhile of me sweeping water off the concrete every time it rained.I said to myself why should I have to keep doing this. He was paid to do a job,he messed up and should have to fix it.He also did my sidewalk and it looks bad but I can live with it.

      Business Response

      Date: 04/22/2025

      We had to get water to go somewhere. Because of the slope of the pad it had to drain on that side. Again he said he was getting gutters which would eliminate the water all together. Also he wrote a bad check and cost me a few hundred dollars in overdraft fees but Im willing to live with that. If the only solution is a repour then Ill schedule it for July. But this isnt right. *** never had a customer complain 4 months later. Ill redo it mid July 

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