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Business Profile

Business School

TransTech, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for TransTech, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TransTech, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      transaction date: 5/31/2024 training starting date: 7/8/2024 training conclusion date: 7/26/2024 - promised and required by dot law gs.20article14drivertrainingschoollaw to have 20 hours of behind the wheel time to complete course. As of 7/22/2024 I only had 1.20 hrs for the previous week (10 promised) and 45 mins after 7/22 with only three more days of school.- Requested instructor change on 7/23 due to verbally abusive behavior, it was granted, but was still under this instructor's supervision at 6PM before I had to leave due to excessive, sexual commentary and the feeling of "lack of institutional control"- on 7/24/2024 I contacted the corporate office in Newton, NC as I felt the operational structure in Charlotte has been compromised and would offer no fair recourse. I spoke to ***** about my concerns, she stated she would have someone from operations investigate and circle back - on 7/26/2024 I contacted ***** again to follow up, she seemed bothered but assured me this was being looked into and someone would contact me. I requested the corporate chain of command to allow me to climb up the ladder to get better results, she refused. When pressed she offer the "operations manager's" name as only, ***.7/29/2024 - I am filing this complaint as this class has concluded without any fair resolution for me

      Business Response

      Date: 07/29/2024

      Hi ***** - we're sorry to hear about your experience and have been trying to reach you via phone regarding options to continue the program or seek a refund. We understand your father originally paid for the training and, as per our refund policy, must return the refund to the original payer. As soon as management was made aware, the instructor who did not adhere to our professional standards was terminated. Please contact our office *************, request ******) to discuss refund options or if you'd like to finish your training at another location with no added expense.

      Customer Answer

      Date: 08/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    TransTech, Inc. is BBB Accredited.

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