Complaints

This profile includes complaints for All Systems Pro, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All Systems Pro, LLC

  1028 Loblolly Ln Newton, NC 28658-9242

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  All Systems Pro, LLC

  PO Box 752 Newton, NC 28658-0752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About the 2nd week of April we reached out as our ice maker in the fridge was not working. The tech came to the house and within 2 minutes diagnosed the problem, charged us $109 for the service call, and said the part had to be ordered. We had to pay for the part upfront, $369.08. The installation was scheduled for 4/27 but was cancelled as we were told the part was delivered with missing pieces. We had to keep following up and finally the new ice maker was installed on 5/3. Ice maker still did not work so they sent techs back out on 5/4 or 5/5. Told us the part the received and installed was "defective" and had to be reordered and replaced. Techs back on 5/17 to install new ice maker. Still no ice. I called the company, they said give it another day to work otherwise call ** direct. We requested a refund of the part as it was clear to us the problem was misdiagnosed and we were told to order a part we didnt need. I called multiple times to speak with the manager and after a week I finally got him on the phone - not because he called me but because I kept calling and persisting. The manager said they dont refund parts. He was not willing to make the situation right and went as far as saying the techs that came out on the last call claimed I refused to let them in the house and install the new part. That was a total lie and how would I even know the part was not working if I didn't let them in and install it. The issue was misdiagnosed and we spent about $500 and they refuse to refund us back.

  Business Response

  Date: 05/25/2023

  I'm sorry you had an issue with our service. Here is my account, and it will be broken down in 2 parts, as I am only allowed to respond with so many words at a time on here. So please read both parts to review my full explanation. My technicians came out to your home to diagnose the problem with the icemaker. They attempted to cycle the icemaker manually by using the test button on the IM. It did NOT cycle manually, due to a broken gear cam. This was obvious (and I saw the broken piece myself, the tech showed me before we discarded it). This problem doesn't take long to find, but not considering the time it took for the technician to drive to your home, etc. This is all factored into the initial service charge. They reported to me that we needed to order a complete IM assembly. So we called you with a quote, which you approved, so I ordered the assembly right away. The 1st assembly I ordered arrived incomplete. This was my vendor's fault, and they sent a new complete assembly. This one was installed on the 2nd visit, by me personally. I only charged for the part and minimum labor to replace it. The IM manually cycled (which the original did not), added the correct amount of water, and had proper air flow to the IM area (has to be **** degrees in ice compartment). Once water was added, takes 2 hrs to freeze. So the bin should fill up overnight. You reported the next day that it had not made ice. I sent my techs back for a FREE revisit. The IM manually cycled, and the cubes came out, added water. Since it didn't automatically cycle, this  indicates a bin sensor failure. I got my vendor to exchange it, they don't offer refunds on installed parts... (CONTINUED)