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Business Profile

Express Shipping Services

Mailboxes & More, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped a package via *** from the store, the package was lost , never made it to the intended destination. *** required me to have the store where shipped from make a claim for me. The contents of the package were valued at a little over $200. I have been prodding the store to make a claim on my behalf with *** for over a month now. I continue to get zero responses when emails are sent to the business on status of my claim. I have visited the store multiple occasions to get a status and been told they are in process of opening the claim. I have emailed the store no less than four times and they never respond to me. I have given them ample time to file a claim and it's still not filed. I visited store today and they are closed Oct 20 -27th. I left a voicemail and also sent another message via their website, still have not hear from them. I am taking my next steps to get this resolved.Sincerely,**** *********

    Customer Answer

    Date: 11/02/2024

    I have not heard from the business in response to my complaint. They still have zero communication with me, they have offered terrible customer service. I am very irritated and will pursue getting State of ************** involved.

Mailboxes & More, Inc is NOT a BBB Accredited Business.

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