Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Invoice amount $4615 Order ID: ******** Subtotal: 647.82 Shipping Charges: $0.00 Total Taxes: $0.00 GrandTotal: $647.82 On Cash app it shows I sent $800 but $152.18 was a gift to you and family. Next there was a dashboard repair $600 and repairs of $3750. Total of $4350. Cash shows I sent $4600 leaving $250 to go toward total cost. Seat cover and headliner $700 Decals $99 but sent $150 Total amount sent $6097.82 ($4600 + $647.82 + $700 + $150) His invoice for clear coat was $1600 and car look dull as through it was not painted. His paint job as very poor and also left paint on rims and new decals. I only asked for a refund of $1500 and he had agreed.$750 was received but he has not sent balance or knows when he can send it.

  Business Response

  Date: 08/11/2022

  I have a signed agreement from Mr. ******** for $4615.00 to paint his vehicle. I also have an agreement for $1550 & $600 to restore the interior of the vehicle. Mr. ******** stated that he was happy with interior of the vehicle but unhappy with the results of the exterior work. The next day Mr. ******** stated that he wanted to come pick up the vehicle even though I was not finished & that he was going to "park" the vehicle at a friend's house. He then took it to another shop & received another estimate to repaint the vehicle. At that time I refunded Mr. ******** $750 for the job which I am not obligated to do considering I have a signed agreement and the ok to proceed with the repairs to the vehicle. I cannot finish the job if I do not have the vehicle, and Mr. ******** did not allow me to do so. I have contacted my attorney & will proceed if necessary. Thank you. 

  Customer Answer

  Date: 08/11/2022

  
  Complaint* ********
  
  I am rejecting this response because I was told at first the ceramic paint is what was needed to make car shine and that it would be an additional $1600,After seeing car and my disappointment, he stated ceramic coating isn't a paint, its a protective coating and I would need candy paint to obtain the shine I wanted. Look at the picture he provide and how dull the new paint job is on a new paint job. Mr **** had already applied the ceramic coating and want to re-sand the car to apply touch up paint and an additional coat. Yes, I took the car because his work was that poor. Who puts touch up paint on a new paint? Job nothing like his website pictures. I had given him enough monies. Took the car to other shops and it was indicated I will have to pay $4500 to get car repainted because of such a poor job on the car. Has to be completely re-sand. I have paint on rims, new decals, and windshield
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 08/12/2022

  There is not much else to say, Mr. ******** admittedly took the car without even allowing me to accomplish the task at hand. I have presented before and after pictures of the vehicle showing how rough the paint was before and how much better it looked after. I was in the middle of still working on the vehicle & was not allowed the proper time to finish what I started. When I spoke with Mr. ******** prior to starting the job he stated "I'm not expecting the car to look brand new" and " I know what I gave you " I cannot finish or guarantee satisfaction of a vehicle if I do not have it in my possession & my attorney agrees. I believe Mr. ******** does not possess the knowledge of restoring a vehicle and should have researched the type of paint job he wanted. After almost being complete Mr. ******** insinuated that he wanted a different type of paint job than what he had originally expressed.