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Business Profile

Hearing Assistive Devices

Beltone Hearing Aid Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Beltone Hearing Aid Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Beltone Hearing Aid Center has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Beltone Hearing Aid Center

      101 Professional Park Oxford, NC 27565-2580

    • Beltone Hearing Aid Center

      535 Keisler Dr Ste 201 Cary, NC 27518-9308

    • Beltone Hearing Aid Center

      303 Tilghman Dr Dunn, NC 28334-5524

    • Beltone Hearing Aid Center

      232 Smith Chapel Rd Mount Olive, NC 28365-1917

    • Beltone Hearing Aid Center

      110 Village Lake Rd Ste 2 Siler City, NC 27344-1821

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen in March 2022 at the ******* location in ******, NC and was seen by ***** ********. I was under the impression that I would go through a hearing test and discuss the possibility of hearing aids if needed and would go back to the office at a later date. During my appointment Mr. ******** ashamed/pressured/bullied me into purchasing the hearing aids that same day. Mr. ******** told me to try out the hearing aids for 30 days and I would receive a full refund if I was not satisfied. I picked up the hearing aids on approximately April 20 and tried them out several times at home and decided that they were not right for me at this time. I had a follow-up appt on April 27 and I was unable to keep that appointment due to my work schedule. (I am self-employed and could not leave my business) Inadvertently, I miscalculated the 30 day time frame from the April 27 date instead of the April 20 date. I attempted to return the hearing aids on May 25 and was told I was outside the 30 day refund window. I explained the situation to the front office personnel and was told to email *******. I do so many times over the next month or so and finally received an email back on June 14 denying my refund.

    Beltone Hearing Aid Center is NOT a BBB Accredited Business.

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