We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Granville Health System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

This profile includes complaints for Granville Health System's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Granville Health System has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Granville Health System

      1010 College Street Oxford, NC 27565-2507

    • Granville Health System

      PO Box 947 Oxford, NC 27565-0947

    • Granville Health System

      1010 College St Oxford, NC 27565-2507

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of 2023, I received an ultrasound at Granville Medical Center for my pregnancy. I was 7 weeks pregnant at the time. I was following up to see if I had a multiple gestation pregnancy after being referred from the doctor's ******* Granville Health Systems billed me for two ultrasounds. One was a transvaginal ultrasound, and the other was a transabdominal. The transabdominal ultrasound was not clinically indicated due to the early gestational age. I was charged over $1,000 for their mistake. I tried to dispute this several times with the hospital, but no one returned my calls, letters, or met with me for an in-person meeting. I sent a formal letter in the mail requesting a sit-down meeting to discuss the matter. There was no reply from the hospital, instead, they sold the debt to a debt collector. In January of 2024, I gave birth to my son. I received a quote from the doctor's ****** regarding the cost. I have since received five separate bills related to the one hospital stay. They have charged me over $4,000 for the care provided. When looking over the itemized bill, I was double and triple charged for items that I did not use or care I did not receive. I have attempted to contact the director of patient financial services multiple times. I have called and left written messages and voicemails. No one is returning my calls. I am afraid that they are trying to wait this out so that this debt can be sold to a debt collector as well.

    Granville Health System is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.