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Business Profile

Apartments

The Commons at Pembroke

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a lease with The Commons Apartments located in Pembroke NC. *** lived here for almost 2 years. The first year I moved in my apartment almost caught fire do to a faulty microwave in my kitchen. The only thing they did was say sorry and get me a store bought microwave to sit on the counter. While leaving the wall mounted microwave in pieces and all over my counter. They didnt offer me a place to stay, just expected me to sleep in a smoke filled apartment. The apartment also had dirty concrete floors because they pulled the carpet up and never replaced it. The apartment they showed me before hand was not floor-less. The apartment always had something wrong with it or something was broken. They have a new manager every week and they are all very unprofessional. During an inspection, they left my apartment unlocked free for anyone to enter. Some of my belongings were taken and they did nothing about it. I never even received a call back.

The Commons at Pembroke is NOT a BBB Accredited Business.

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