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Business Profile

Electric Companies

Lumbee River Electric Membership Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for Lumbee River Electric Membership Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lumbee River Electric Membership Corp has 6 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lumbee river electric has a issue with disconnecting power for no reasons giving leaving me in positions of having to air for my pets inside the home losing job time from work, due to not having power in my home for hours upon hours. I have been living here almost 4 years and my electric power is being disconnected the most and its always at 3am in the morning never being turned on until maybe 10am to 11 am. This is unexceptable when you have on-time paying customers. There should not be any excuses to why I have to sit without electric power for hours. I think its only fair that my power usage be cut in half since the company can't provide me 24/7 access to my power I stay out of power more then I have power so why do I get a electric bill every month sometimes taking from 300 to 174 I should not have any high bills of electricity at all I expect this company to provide better service then what there giving at the moment

      Business Response

      Date: 05/22/2025

      Thank you for forwarding the below complaint. Under NCGS-117, the ***** provides jurisdiction over the Electric and *************ops in the state. I will reach out directly to Lumbee River EMC in order to research the members concerns and provide my findings directly to the member. Please update your records with this information.

       

      Best Regards,

      *****

       

      *****  ******

      Director-**********************************************

      ************ (office)

      ************ (cell)

      ******************************************************************************************************************************************************************************

       

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2024 went down to Lumbee river to be proactive and get my electricity line buried because it ran through a neighbors (overgrown yard). On 09-06-24 lumbee river showed up dug up my yard, buried my line and in the process cut my water line left me with no water! Came out on Saturday ( very nice workers) however they were only able to get water in bathtub and toilets no water in sinks. Went to lumbee river on 09-10-2024 told by said employee they are not plumbers according to a Mr ******* I called a plumber which cost me so far $177.00 to get toilet back working they wanted another $900.00 for the sinks and tubs. THEY GET AWAY WE TREATING PEOPLE LIKE NOTHING. ITS 09-19-2024 still dont have a working sink I bet Mr. ****** doesdisgusted voter

      Business Response

      Date: 10/02/2024

      Per the email sent to you on 9/20/24 regarding a complaint against Lumbee River EMC, the ***** provides jurisdiction over the Electric and Telephone Cooperatives per NCGS 117 and we have contacted the member with our findings. Let me know should you have any questions.

       

      Thanks,

       

      *****  ******

      NCREA

      ************ (office)

      ************ (cell)

      ******************************************************************************************************************************************************************************

       

    • Initial Complaint

      Date:06/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, I filled out the information to transfer service into my name for a rental house which already had Lumbee River service connected at the residence. When I spoke to the representative over the phone this morning at 7:26am, she mentioned that Lumbee River ran my credit score and will be adding on an additional fee of $350 plus another $100 to begin service.In the online application form, it clearly states the following: "All applications for service are subject to approval and/or credit check."Let me be clear, this is not written consent to pull any credit information whatsoever. Although they have the right to pull credit information, it must be consented to in writing in accordance with legal credit guidelines. My duke energy account history is up to date and paid in full and everything has been paid for the past 3 years, but I believe this is also a form of price gouging given the fact that I cannot simply choose my electric provider based on the house that I have chosen. Hence, there is only 1 monopolized provider. I asked them to put me in contact with their legal department and they failed to respond to my email communication. They also mentioned that they tried to call me 1 time to give me this information without any email/voicemail or written communication.

      Business Response

      Date: 06/29/2023

      Hi there,

       

      Thank you for forwarding the below complaint to ********** for investigation and review. Under NCGS-117, ********** provides jurisdiction over the Electric and *************ops in **************. We will be contacting Lumbee River EMC for information regarding the complaint and contacting the member directly with our findings.

       

      Thanks,

       

      Angie  ******

      NCREA

      ************

      *****************************************

       

      Customer Answer

      Date: 06/29/2023

       
      Complaint: 20246775

      I am rejecting this response because:

      There was no resolution.

      Sincerely,

      ***************************

      Business Response

      Date: 07/06/2023

      The member was contacted via email on June 30th, 2023 with our findings regarding his complaint against Lumbee River EMC.

       

      Thanks,

       

      Angie  ******

      NCREA

      ************

      *****************************************

       

      Business Response

      Date: 07/06/2023

      The member was contacted via email on June 30th, 2023 with our findings regarding his complaint against Lumbee River EMC.

       

      Thanks,

       

      Angie  ******

      NCREA

      ************

      *****************************************

       

      Customer Answer

      Date: 07/06/2023

       
      Complaint: 20246775

      I am rejecting this response because: ***** called to tell me the BBB responses will only go to her and they will not change the resolution of this complaint. She called to harass me and intimidate me saying that the BBB will not have any legal jurisdiction and this is not how business should be done especially when energy is monopolized based on geographic location. I will state again that I do not believe that the credit inquiry is done appropriately, and making the customer pay a fee for having a lower credit score makes no sense. There is no more risk to the business when they can just shut off electricity. The prepaid program that Lumbee River EMC has is a complete scam as it was charging up to $15 a day in energy cost without showing any of my energy usage. Therefore I had to pay the $380 fee to switch to the conventional method of billing and I am writing this message in an effort to get the fee reimbursed/refunded to me. I am also writing this to expose this unfair business practice as I know I am not the only one that this is happening to.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bill is always at least $200 per month. I can not afford it so I started turning the breakers off just to make sure nothing was running. I'm still being charged between $200-250/month. This is a literal scam. They're claiming I spend on average $8/day for electricity while I'm away at work all day AND with my breakers turned off. How is this not illegal?

      Business Response

      Date: 02/21/2023

      Hi there

       

      Our agency provides jurisdiction over the electric and telephone co-ops in North Carolina per NCGS 117. We will research and investigate the consumers concerns and reach out to them directly. Let me know should you have questions.

       

      Thanks,

       

      *****  ******

      *****

      ************

      ****************************

       

    Lumbee River Electric Membership Corp is NOT a BBB Accredited Business.

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