Reviews
This profile includes reviews for Community Association Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
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Review fromOmar K
Date: 07/11/2025
1 starOmar K
Date: 07/11/2025
Hello, we own a property at on **************, Cary *************** This company manages the community. The *** hired a contractor that did not properly install decks. The decks are supposed to be reinstalled by the **** Because of this we have damage in our foundation. I have not heard from the **** via phone call email or visits to the office in weeks. Meanwhile, it has been raining and my property is further damaged. This issue has been going on for the better part of the last year. Absolutely unbelievable that this is allowed to go on!
Community Association Services, Inc.
Date: 07/14/2025
Thank you for taking the time to share your concerns. We understand how frustrating and stressful this situation has been, and we want to sincerely acknowledge the impact that these issues have on your property.The contractor referenced in your review was selected by the Board, and we want to assure you that the Board and CAS shares your concerns and has been actively discussing how to address the contractors deficiencies and move toward a resolution. CAS role is to implement the decisions made by the Board, and we remain committed to supporting them in executing a thorough and timely plan of action.We are sorry to hear that youve had trouble reaching someone regarding this matter. Communication is a priority for us, and we are working closely with the Board to improve outreach to impacted homeowners and provide clearer updates as decisions are made.Again, we appreciate you bringing this to our attention, and we remain committed to assisting the Board in resolving this matter as quickly as possible. If youd like to speak with someone directly, please feel free to contact our office so we can ensure your concerns are properly documented and addressed.Review fromRebecca P
Date: 08/01/2024
1 starClaims to send invoices for dues, never receive, log into website never shows any amount due. Then once there are fees accrued "all of a sudden" I start getting collection letters. Tried speaking to them, hung up on twice by customer service, claims I was yelling (I had them on speaker phone and was certainly not yelling) offered to yell for them to show difference and they hung up. Called back to ask for manager, s/w ******* "collections" manager, she continually spoke over me, Very rude, when I advised her she should let me speak, she said "I'm sorry you're having a bad day", Then told me to call back when feeling better and hung up. Wow, can they be anymore rude? The just kept repeating invs were mailed, can only do auto pay via bank account. Absolutely no way I'm giving these people my bank information. I will be working very hard to remove them as our POA mgmt company.Review fromAbe I
Date: 01/31/2024
1 starIf there was a way to rate this company with no starts, that's what I would give them. How does a company like this exist when they do nothing. I've been waiting over two weeks for someone to replace the siding on my house or at least call me to get an update on the progress. All I got was an email saying that they called a repair service to come and fix it, but I never heard from anyone. If they helped their customers as well as they collected their fees we would have any issues. They get paid to send other people to do the work that their responsible for.Here's a secret people......WE DONT NEED THEM.....!Review fromDeb P
Date: 11/01/2023
2 starsI want to qualify they have usually been very responsive, and very eager to keep us informed about repairs in our community. Most importantly, people moving into a CAS, *** managed community need to be aware their payment site does not display dues currently owed anywhere, which has been a unique experience to this HOA. You can see if you've made a payment, but not: when a payment is due, how much a payment is, or what penalties will be applied for payments one literally cannot be informed are late per their site.We live in a property managed by CAS, *** that we put on the market in October. Over the spring and summer, we made them aware stairs to our building lot were in desperate need if replacement, as well as pointing out issues with water pooling around the foundation. Regarding the pooling, they stayed there was not much that could be done, in spite of redoing drainage around other buildings in our complex. Last Monday they had someone out that blocked off and partially tore down one of the two sets of stairs. It was a great start. It's been more than a week, and the demolition trash is still there with no update, and no idea if or when the repairs will be done.They are friendly and responsive, but dismissive of serious issues while also making unavailable the key information to make sure they get the correct amount of dues on the correct date. I have never seen another payment site with no "Amount Due" line, nor a "Pay By" date.Review fromJacob E
Date: 09/17/2023
1 starThe *** is requiring all cars be parked in marked parking spots, but there arent any available most of the time, theres 10+ cars that HAVE to park on the sidewalks. there is nowhere we can park, and theyre telling us well get towed.They know they dont have enough parking, so they signed a deal with a local scam tow company to make money.If they dont have parking available, it should be illegal for us to be towed. Very poor planning.Review fromLeann F
Date: 06/13/2023
5 starsLeann F
Date: 06/13/2023
CAS hands down has been the best property management group that has ever run our association. They are friendly, knowledgeable and very reasonably price for the services they offer. I would give them 10 stars if I could. Excellent company!!!Community Association Services, Inc.
Date: 06/16/2023
Thank you for your kind words, *****. We appreciate you taking the time to provide us with this feedback. If we can of any further assistance, always let us know, and thanks again!Review fromRobert K
Date: 03/18/2023
1 starVery poor do not respond to complaints
I truly try to contact CEO
No response
Do not waste your money and time
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