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Business Profile

Home Theater Systems

Audio Advice

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Theater Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 14, 2022 I placed an order # with Audio Advice ********* for an Onkyo TX-RZ50 9.2-Channel Home Theater Receiver for $1,736.91, the order was delivered on Saturday December 17, 2022 by ***** Tracking number 392236207278.***** left the package on my porch but it was not signed for leaving it out in the open for anyone to take.I contacted Audio Advice to via Chat, and Phone and was given the runaround, I was told good luck with getting a refund as it was delivered and Audio Advice could not help, I again advised that I did not receive the item and the chain of custody was broken when the package was left on my porch.

    Business Response

    Date: 12/22/2022

    Since **** Audio Advice has built its reputation on world-class customer service and satisfaction. We take this customers claim very seriously. Unfortunately, our policy clearly states that we do not require signatures on deliveries below $1,750 in retail value. ***************************** order fell short of this threshold. ***** provided us with photographic proof of delivery of ************** order at 10:52am which we have submitted with our response. We instructed ************ to contact ***** and that he would need to file a police report if he indeed felt his purchase was stolen. We are happy to provide any additional information that would be helpful to ************ but we feel strongly that we have done everything in our power to help ************ and that his experience should not reflect negatively on the business. 

    Link to ***** Tracking = https://www.fedex.com/fedextrack/?trknbr=392236207278&trkqual=12024~392236207278~FDEG

    ***** Tracking ID = ************

    Customer Answer

    Date: 12/22/2022

     
    I am rejecting this response because:

    Simply telling me to contact ***** is not the answer you guys shipped it to me and you guys are responsible for it and I paid you guys for something I didn't receive so I do not accept your response and I don't care how many years you've been in business that's not the way to do business.


    Business Response

    Date: 12/22/2022

    We are truly very sorry. We have fulfilled our obligation by sending your packing via ***** and have received proof of delivery with photographic evidence. I would recommend calling the police to file a report and work with your insurance company to make you even. Again, we are sorry for your loss. 

Audio Advice is NOT a BBB Accredited Business.

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