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Business Profile

Lawn and Garden

STI Turf Care Equipment

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for STI Turf Care Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see

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STI Turf Care Equipment has 3 locations, listed below.

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    • STI Turf Care Equipment

      11309 Downs Rd Pineville, NC 28134-8441

    • STI Turf Care Equipment

      799 Biscayne Dr STE A Concord, NC 28027-2204

    • STI Turf Care Equipment

      9908 Albemarle Rd Charlotte, NC 28227-3441

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Robert S

      Date: 10/17/2023

      I have bought 2 Toro mowers from them, along with otherequipment and supplies, and attempted to haveboth mowers serviced there. My first was in 2018 and the service was so poor they gave me a free battery. Below is a review of my most recent service experience. Not only will I now longer use them for anything. I dropped my Toro mower off on 8/30/23 for a new V-Belt and work on the right hydro. I was told by **** that it will take 3-4 weeks to be completed. I was fine with that due the amount of mowers outside waiting ahead of me.9/20/23 I call and leave a message for an update. No Reply.Call back 9/27. Call 2x in the am. Can't get a live person. Call 2x in afternoon and end up leaving a message. No Reply.10/2 leave a message. No Reply 10/3 leave a message. No Reply 10/5 call back and and get ****. She advises that my mower has not even been looked at. She tells me the manager made the decision to service aerators due to it being aerating season. I reminded her she told me it would take 3-4 weeks when it was dropped off. She apologized and said they will "get it on the lift" by 10/8. I asked why the delay and she tells me they only have 1 technicianat that time.10/11 call back 4 times and can't get **** or a live person in service so I leave a message on the final call. No Reply 10/17 call and I'm advised **** is not working but the rep advised me my mower HAS NOT BEEN LOOKED AT YET. Asked for a manager and was transferred to the sales manager. He could not help me and made it clear he had no interest in trying. Asked for store managers contact info. He refused and said he would send him an email to call me. I declined due to the history and requested my mower be brought up front because I was coming to pick it up.I arrived to pick the ********. It was up front. I loaded the mower alone. Not one single employee came outside to offer assistance or to apologize.

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